Alarm Dispatch & Response Specialist (Part-Time)

Armstrongs; Edmonton; On-site; CAD 23,000 - 25,000; Part time

Benefits offered by this job

Tuition reimbursement

Free mental health assistance

401(k) match

Job summary

Becklar is hiring for part-time alarm monitoring and support roles. You will process alarm signals, dispatch authorities, and document responses while maintaining composure in stressful situations. 16–29 hours weekly with starting pay of $16.50/hour, potentially rising to $17.00/hour after 90 days.

Tuition reimbursement up to $1,000+/year, free mental health assistance, and a 401(k) match are offered. No sales or surveys. Work schedule includes at least one weekend day and holidays.

Qualifications

• Must be 18+ with a high school diploma or GED.
• Available to work Day/Early morning shifts.
• Prior customer service experience preferred.
• Must be able to type a minimum of 40 wpm.
• Must be willing to work 1 weekend day each week or every other weekend.
• Must be willing to work holidays.
• Must be able to commit to 6 months.
• Must be able to pass a 2 week fully-paid training class.
• Must be able to pass a pre-employment drug test and background check.

Responsibilities

• Process alarm signals quickly, accurately and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills

Customer service

Typing 40 wpm

Shift availability

Weekend work

Holiday availability

Drug test

Background check

Education

High school diploma/GED

Job description

Becklar is hiring for part-time alarm monitoring and support roles. You will process alarm signals, dispatch authorities, and document responses while maintaining composure in stressful situations. 16–29 hours weekly with starting pay of $16.50/hour, potentially rising to $17.00/hour after 90 days.

Tuition reimbursement up to $1,000+/year, free mental health assistance, and a 401(k) match are offered. No sales or surveys. Work schedule includes at least one weekend day and holidays.