AL Coordinator (Assisted Living Coordinator)

Baptist Housing; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a compassionate team dedicated to enhancing the lives of seniors in a supportive community. As an Assisted Living Coordinator, you will play a vital role in managing resident services, ensuring safety, and fostering engagement. This temporary position offers a fulfilling opportunity to make a meaningful impact while working collaboratively with a dedicated team. You will oversee administrative tasks, support residents and families, and ensure compliance with health standards. If you are organized, empathetic, and passionate about service, this role is perfect for you.

Benefits

Meaningful Service

Supportive Community

Recognition & Appreciation

Qualifications

• Experience in administrative support, preferably in assisted living or healthcare.
• Strong knowledge of relevant policies and procedures.

Responsibilities

• Serve as the main contact for residents and families, addressing inquiries.
• Manage financial transactions and ensure compliance with health regulations.

Skills

Interpersonal Skills

Organizational Skills

Time Management

Empathy

Communication Skills

Education

Post-secondary diploma or degree in Administration, Social Work, or Health Services

Tools

Microsoft Office Suite

Administrative Software

Job description

AL Coordinator (Assisted Living Coordinator)

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As an Assisted Living Coordinator, you will play a key role in supporting our residents by coordinating services, managing administrative tasks, and ensuring a safe and engaging environment.

About The Role

*This is a temporary maternity leave coverage position

In this integral role, you will be the first point of contact for residents and their families, providing support and guidance while overseeing administrative operations. You will lead and facilitate resident move-ins and move-outs, manage financial transactions, and coordinate resident services, including health and safety protocols. Your responsibilities include organizing team meetings, supporting marketing efforts, and ensuring compliance with regulatory standards. Through your leadership and administrative expertise, you will enhance the overall experience for our residents, fostering a community built on care, trust, and engagement.

Responsibilities

1. Resident Services & Administrative Support
   1. Serve as the main point of contact for residents and families, addressing inquiries and requests.
   2. Assist with resident move-ins and move-outs, including handling occupancy documents and suite turnovers.
   3. Maintain confidential resident files, ensuring compliance with privacy regulations.
   4. Support residents with financial matters, including rent tracking, invoicing, and overdue account management.
   5. Prepare and maintain waitlists for assisted living and independent living housing.
   6. Facilitate resident orientations and assist in coordinating pre-authorized debit and subsidy applications.
   7. Supervise mealtimes in the dining room, supporting the care team.
2. Health & Safety Compliance
   1. Identify and address potential hazards to maintain a safe living environment.
   2. Conduct and document fire safety training for residents and team members.
   3. Maintain resident emergency kits and support emergency response efforts.
   4. Ensure compliance with Island Health regulations and operational standards.
3. Community Engagement & Marketing
   1. Assist in planning and organizing resident events and activities.
   2. Support marketing initiatives by providing tours, processing applications, and participating in promotional events.
   3. Attend and facilitate resident meetings, creating agendas and presentations.
   4. Assist in training and onboarding team members for non-care-related administrative tasks.
   5. Provide support for the Assisted Living Manager and collaborate with other Baptist Housing departments.
   6. Participate in various team meetings and committees to enhance community operations.

Requirements

1. A post-secondary diploma or degree in a relevant field such as Administration, Social Work, or Health Services.
2. Experience in administrative support, preferably in an assisted living or healthcare setting.
3. Strong knowledge of Baptist Housing, Island Health, and Assisted Living Registrar policies and procedures.
4. Exceptional interpersonal skills, with the ability to build relationships with residents, families, and team members.
5. Excellent organizational and time management skills, with a keen attention to detail.
6. Proficiency in Microsoft Office Suite and other administrative software.
7. Ability to work both independently and collaboratively in a team-oriented environment.

About You

As the Assisted Living Coordinator, you bring warmth, compassion, and professionalism to the workplace. You are a highly organized individual who thrives in a dynamic environment, balancing administrative responsibilities with resident engagement. Your ability to communicate effectively and handle sensitive situations with empathy sets you apart. You are committed to continuous learning and innovation, contributing to the success and well-being of our community.

This is a temporary maternity leave coverage position with a salary range of $28.00 - $30.00 per hour. You will be welcomed into a supportive and collaborative environment where support for you is prioritized.

Why Work at Baptist Housing?

1. Meaningful Service: Your work makes a real impact on the lives of our residents, offering you a sense of fulfillment and purpose.
2. Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
3. Recognition & Appreciation: We believe in celebrating our team members through appreciation events and recognition awards.

How To Apply

To apply for this position, please click the 'Apply’ button, where you can submit your resume and complete the necessary steps to apply for this job.