AIS Community Development Manager

Kpler; Athens; On-site; CAD 65,000 - 85,000; Full time

Job summary

Kpler is seeking a proactive AIS Community Development Manager to expand their AIS Network community globally. This role involves onboarding new members, monitoring network growth, providing technical support, and generating engaging content for community engagement. The ideal candidate will have solid experience in community management, strong communication skills, and a background in the maritime industry or AIS technology.

Qualifications

• 3+ years proven experience in Community Management or similar.
• Excellent verbal and written English skills.
• Experience in the maritime industry or AIS technology is beneficial.

Responsibilities

• Expand the AIS Station Owner community by onboarding new members.
• Monitor and evaluate AIS coverage to improve services.
• Generate content for various media and manage network growth campaigns.

Skills

Community Management

Customer Relationship Management

Communication

Interpersonal Skills

Initiative

Technical Support

Education

Bachelor’s degree in Business, Communications, Marketing, or a related field

Tools

Atlassian platform

Intercom

Job description

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms.Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

We are looking for a proactive and motivated AIS Community Development Manager to join our AIS Network team. In this dynamic role, you will be responsible for expanding our vibrant community of AIS station owners, which includes thousands of members worldwide capturing AIS messages globally.

Responsibilities

• Expand the AIS Station Owner community by identifying and onboarding new AIS station owners.
• Monitor AIS coverage and identify areas needing coverage improvements.
• Evaluate incoming station applications for location, prerequisites, and legitimacy to enhance the Kpler AIS Network and support global maritime visibility.
• Maintain continuous communication and support for contributors until stations are operational, in collaboration with the AIS Tech Support.
• Initiate and implement outbound campaigns for network growth and engagement throughout the entire lifecycle (ideation, targeting, planning, implementation, communication, evaluation, documentation).
• Suggest relevant process optimisations.
• Generate content for blog posts, newsletters, AIS-related media exposure, and lead generation campaigns.
• Coordinate logistics-related processes with the equipment provider and manage related invoicing.
• Regularly report on AIS network growth and coverage.
• Provide basic technical support and troubleshooting for AIS technology and network infrastructure.

Skills and Experience

• 3+ years proven experience in Community Management, Communications, or a similar field.
• A proven track record of successfully managing customer or community member relationships.
• A Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Excellent verbal and written English skills.
• Familiarity with online community platforms and social media.
• Strong interpersonal skills, capable of building relationships and engaging with diverse communities.
• Initiative-taking mindset.
• Experience in the maritime industry or AIS technology.
• Tech-friendly and able to compile comprehensive reports (beneficial).
• Experience with the Atlassian platform and Intercom (beneficial).

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We buildtogether

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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