Airport Manager Bermuda Hamilton, Hamilton city

British Airways; Hamilton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Airport Manager to lead a dynamic team at a premier international airport. This role is pivotal in ensuring excellent customer service, safety, and operational efficiency while managing financial compliance. The ideal candidate will foster a culture of high engagement and continuous improvement, working collaboratively with various departments to enhance airport operations. With exciting travel benefits and a supportive work environment, this position offers a unique opportunity to make a significant impact in the aviation industry.

Benefits

Unlimited standby tickets on flights

Discounted airfares for friends and family

Qualifications

• Strong leadership and customer service skills required.
• Ability to manage budgets and operational KPIs effectively.

Responsibilities

• Lead a team to deliver exceptional customer service and safety compliance.
• Manage station performance standards and financial parameters.

Skills

Leadership

Customer Service

Operational Performance

Budget Management

Communication Skills

Problem Solving

Job description

British Airways is one of the world's leading global premium airlines serving almost 40 million customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.

Currently, have an exciting opportunity open as an Airport Manager on the beautiful island of Bermuda.

This position will be based at BERMUDA International Airport.

SALARY COMPETITIVE

You will be leading a team of both Customer Service and Ramp Handling professionals in delivering excellent customer service within strict financial parameters. You will also be responsible for ensuring delivery of all compliance standards to ensure we operate a safe, secure, and punctual operation, whilst being fully accountable for all of the station’s performance standards and targets.

You will be required to deliver safety and security compliance as per corporate requirements, Customer satisfaction (NPS), Operational Performance (OTP, RTG, and Departure within 15 minutes/D15) and Ancillary revenue as agreed in financial plan.

Influencing and collaborating with the Management team in Worldwide Airports directorate (Americas), Commercial, Safety, Security, wider IAG group and Operations in the UK will be paramount, in addition to partnering with several other key departments as required including HR, Finance and Procurement.

What you'll do:

• Coach, develop and support a team of British Airways Customer Experience Agents and Ground Handling Agents/suppliers to deliver excellent safety, security, customer service and performance targets.
• Create an environment that fosters high staff engagement.
• Responsible for delivery of all station operational KPIs and customer service targets to agreed level.
• Ensure appropriate service recovery processes are implemented and actioned.
• Represent British Airways in all customer related issues and work with all local airport authorities to ensure the safe, efficient operation of the station.
• Ensure full compliance with all safety and security processes, procedures, and audit requirements.
• Effectively manage budgets within agreed limits and ensure financial compliance with audit requirements.
• Negotiate with suppliers within corporate parameters.
• Maintain effective communication with colleagues, airport authorities, government agencies, and interdepartmental staff, as required to successfully manage the airport operation.
• Hold all key suppliers accountable to deliver agreed Service Level Agreements (SLAs).
• Act as Hearing Officer, as required.
• Drive continuous improvement with all suppliers!
• Ensure all administrative duties are completed on-time and to high standard.

What are we looking for?

• Takes ownership for delivery and demonstrates a leadership style that empowers people to raise concerns (e.g. about safety, ethics, or performance)
• Self-aware and leads by example. Maintains focus and momentum to optimize performance.
• Recognizes, celebrates, and rewards high performance – and manages underperformance.
• Encourages continuous improvement and innovation.
• Ability to work in a team environment, to engage a team through excellent written and verbal communication skills.
• Prioritization of task/projects and deliver to an agreed schedule, with effective communication/negotiation skills to make strong decisions and problem solve when required.
• Willingness to work weekends and irregular shifts/ travel on occasions to the USA and UK.
• Strong customer focus, with effective planning skills, prioritizing urgent matters when required.
• Active Leadership with attention to detail

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

You must have the right to live in BERMUDA and employment authorisation to work in BERMUDA to be eligible.

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.