Airport Guest Experience Lead - Operations & Safety

WestJet Group; Calgary; Hybrid; CAD 30,000 - 47,000; Part time

Job summary

WestJet Group is seeking a Guest Service Manager for YYC (Part Time). You will lead day-of operations on the floor, ensuring safety, guest experience targets, and cost control while upholding WestJet culture and values.

You will conduct shift briefings, manage check-in, gates and baggage services, and coordinate with partners to deliver seamless service. Strong leadership, communication, and adaptability are essential for this role.

Qualifications

• 1-3 years leadership experience mentoring and motivating teams.
• 2+ years airline operational leadership in guest-focused env.
• Ability to work a 24/7/365 rotating schedule and adapt as needed.
• Proven ability to manage employee relations and frontline performance.
• Excellent multitasking, prioritization, and communication skills.
• Experience developing operational processes and best practices.
• Knowledge of HR practices, wellness and performance management.
• Strong business acumen for budgeting and targets.

Responsibilities

• Lead day-of operation on the floor to meet safety and guest KPIs.
• Coordinate check-in, gates, baggage services and priority services.
• Conduct shift briefings and promote safety and SOP adherence.
• Develop contingency plans for degraded operations and outages.
• Coach staff and perform performance conversations as needed.
• Collaborate with external partners and internal teams for smooth operations.
• Monitor KPIs and implement actions to meet targets and budgets.

Skills

Leadership

Communication skills

Multitasking under pressure

Team mentoring

Guest experience focus

Operational leadership

Tools

Sabre/DW

Microsoft Office

Teams

Job description

WestJet Group is seeking a Guest Service Manager for YYC (Part Time). You will lead day-of operations on the floor, ensuring safety, guest experience targets, and cost control while upholding WestJet culture and values.

You will conduct shift briefings, manage check-in, gates and baggage services, and coordinate with partners to deliver seamless service. Strong leadership, communication, and adaptability are essential for this role.