Airline Passenger Experience Specialist

Porter Airlines; Ottawa; Hybrid; CAD 23,000 - 32,000; Part time

Benefits offered by this job

RRSP Matching

Medical coverage

Staff travel perks

Job summary

Porter Airlines is seeking a Customer Service Representative at Ottawa Macdonald-Cartier International Airport (YOW). You will check-in passengers, assign seats, assist with gate directions, and handle baggage tracing and passenger inquiries in a fast-paced environment.

We value safety, teamwork, and top-tier customer service. The role includes weekend/holiday shifts on a part-time basis, with opportunities to grow within Porter’s service culture and staff travel benefits.

Qualifications

• Permanent residence in Canada.
• At least 2 years in a customer service role (airline experience preferred).
• Proficient with Google Docs, Sheets and Calendar.
• Knowledge of baggage services handling is a plus.
• Ability to obtain required security clearances.
• Detail oriented with strong multitasking ability.
• Ability to work in a team and handle difficult customers.
• Reliable attendance and ability to work rotating shifts including weekends/holidays.
• Capable of lifting up to 50 lbs and assisting passengers in wheelchairs.
• English fluency required; French is a plus.

Responsibilities

• Provide high quality customer service at the airport.
• Check-in passengers at the ticket counters and guide them to gates.
• Perform pre-flight check-in procedures and issue boarding passes.
• Monitor carry-on luggage and assist passengers with accessibility needs.
• Handle tracing/recovery of mishandled baggage and report issues.
• Respond to passenger inquiries by phone and email and maintain records.
• Support CSR colleagues and participate in Porter SMS when applicable.

Skills

Customer service

Multitasking

Teamwork

Communication

Attention to detail

Tools

Google Docs/Sheets/Calendar

Job description

Porter Airlines is seeking a Customer Service Representative at Ottawa Macdonald-Cartier International Airport (YOW). You will check-in passengers, assign seats, assist with gate directions, and handle baggage tracing and passenger inquiries in a fast-paced environment.

We value safety, teamwork, and top-tier customer service. The role includes weekend/holiday shifts on a part-time basis, with opportunities to grow within Porter’s service culture and staff travel benefits.