Aircraft Support Technologist

De Havilland Aircraft of Canada Limited; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in aerospace is seeking an Aircraft Support Technologist to enhance customer service and technical support. This role is pivotal in ensuring timely responses to customer inquiries and assisting with aircraft maintenance and operations. With a focus on quality solutions in a fast-paced environment, you will collaborate with skilled engineers and technicians to uphold the highest standards of service. If you thrive in dynamic settings and are passionate about aviation, this opportunity offers a chance to make a significant impact in a respected company committed to innovation and excellence.

Qualifications

• 5+ years experience in aircraft maintenance and aviation environment.
• Strong understanding of aircraft structures and systems.

Responsibilities

• Provide first point of contact for customer queries and technical needs.
• Assist customers with aircraft return to service efficiently.

Skills

Customer Service

Aircraft Maintenance

Organizational Skills

Communication Skills

Technical Troubleshooting

Education

Bachelor’s degree in Engineering

AME License or equivalent

Tools

MS Office Suite

Technical Documentation Tools

Job description

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Profile

De Havilland Aircraft of Canada is currently searching for an Aircraft Support Technologist/ Technical Help Desk Technologist to join the In-Service Engineering Systems & Technical Support team. This position is responsible for providing the first point of contact and initial responses to customer queries and technical needs and assisting our customers with the return to service of their aircraft in as efficient and timely a manner as possible.

Key Responsibilities:

• Representing the highest standard of De Havilland Technical knowledge and professionalism. Maintain timely responses to customer queries and technical needs in accordance with the business Service Level Agreement and Charging Policy.
• Maintain focus on reducing operator OOS time and increased fleet utilization.
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management
• Ensure quality solutions are provided in a 24/7 environment through the provision of technical troubleshooting, return to service documentation, and awareness of possible needed modifications
• Provide on-site assistance at operators' facilities as required
• Create deliverables such as All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In-Service Activity Reports, and other fleet communications
• Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives

Requirements:

• Bachelor’s degree in engineering or AME license or equivalent,
• A minimum of five (5) years’ experience in aircraft maintenance and airline/AMO or aviation environment.
• Familiarity with the De Havilland aircraft family
• Strong background and understanding of aircraft structures, systems, and maintenance.
• Knowledge of TCCA and global regulatory requirements
• Strong organizational skills and customer service experience
• Strong working knowledge of Aircraft Systems, Avionics and Structures and able to function in an extremely fast-paced environment
• Experience with Office 365 applications will be considered an asset.
• Superior communication skills both to internal and external stakeholders with the ability to ensure professional communications in a highly charged and dynamic environment.
• Must be able to work with minimum supervision and with cross functional teams.
• Able to support flexible working hours as part of a 24/7/365 operation.

Skills:

• You demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances.
• You have exceptional organizational and presentation abilities
• You have dynamic oral and written communication, with strong people skills
• You can work independently or as part of a team
• Strong interpersonal and written communication skills are essential
• Customer support experience is a definite asset
• Intermediate to Advanced knowledge of MS Suite (Word, Excel, PowerPoint)

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.