Air Operations Operator Canada Inc (Montréal)

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry-specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe and inclusive work environment.

YOUR ROLE

To coordinate the activities of the air freight department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both Bolloré Logistics and our clients. Keep clients informed of shipment status.

WHAT WILL YOU BE DOING?

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organize the pick-up and delivery of freight according to the booking.
• Coordinate, and book air cargo space, receive bills of lading and follow up with Bolloré Group network to ensure that freight is shipped on the planned date.
• Prepare and transmit arrival notices and appropriate documents with proof of insurance to clients and customs brokers within the specified deadline.
• Update shipment files and keep clients and Bolloré Group network updated.
• Invoice clients, ensuring that all charges for services rendered are included and all costs are applied according to the agreement.
• All other duties as requested by the immediate supervisor.

WHAT ARE WE LOOKING FOR

• Ability to provide exceptional customer service to clients.
• Excellent organization skills and be a proactive problem solver.
• Ability to manage own time and priorities workload to meet internal and external expectations.
• Must be proficient in all areas of Microsoft Office Suite.
• Excellent communication skills (written and verbal).
• Good interpersonal and teamworking skills required.

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation Package
• Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.