Air Import Specialist

DHL; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global logistics company is seeking an Air Import Specialist to manage the import operations process efficiently. Responsibilities include coordinating shipments, preparing necessary documentation, liaising with customs, and providing outstanding customer service. Ideal candidates will have 2-3 years of experience in air freight forwarding, strong communication skills, and a detail-oriented approach. This position is based in Mississauga, Ontario.

Qualifications

• 2-3 years of experience in air freight forwarding, specifically in import operations.
• In-depth knowledge of import regulations and customs compliance.
• Strong understanding of air carriers and international trade practices.

Responsibilities

• Manage and coordinate the import process from origin to destination.
• Prepare and process import documentation including customs declarations.
• Provide exceptional customer service by addressing client inquiries.

Skills

Air freight forwarding experience

Customer service

Regulatory compliance knowledge

Problem-solving

Detail-oriented

Education

High school diploma or equivalent

Additional education in supply chain or logistics

Tools

MS Office

CW1

Job description

Role Overview

As an Air Import Specialist at DHL Global Forwarding, you will be responsible for managing and optimizing the import operations process, ensuring timely and efficient delivery of air freight shipments. You will work closely with customers, carriers, and internal teams to ensure smooth and efficient import operations, compliance with regulations, and exceptional customer service.

Key Responsibilities

• Manage and coordinate the import process from origin to destination, ensuring compliance with all regulatory requirements.
• Prepare, review, and process all necessary import documentation, including bills of lading, commercial invoices, and customs declarations.
• Liaise with customs brokers and authorities to ensure timely clearance of goods.
• Provide exceptional customer service by addressing client inquiries, resolving issues, and providing shipment status updates.
• Liaise with carriers, freight forwarders, ground handlers and other service providers to secure bookings, monitor shipment status, and resolve any transportation-related issues.
• Maintain accurate records and update shipment information in the company’s logistics management system.
• Ensure all import operations comply with relevant laws, regulations, and company policies.
• Proactively address and resolve any operational issues or exceptions that may arise during the import process.
• Track and monitor shipment milestones, providing timely updates to customers and internal stakeholders.
• Ensure accurate and timely data entry in relevant systems and maintain proper documentation for record-keeping purposes.
• Collaborate with cross-functional teams, including sales, customer service, and operations, to ensure seamless communication and customer satisfaction.
• Strong financial acumen to identify any possible anomalies and have a comprehensive understanding of the Business Finances. · Stay updated on industry regulations, market trends, and best practices in Air freight forwarding and customs compliance

Skills & Qualifications

• High school diploma or equivalent; additional education or certification in supply chain,
• logistics, or international trade is a plus.
• Proven experience (2-3 years) in air freight forwarding, specifically in import operations.
• In-depth knowledge of import regulations, customs compliance, and documentation requirements.
• Strong understanding of air carriers, freight forwarding, and international trade practices.
• Proficient in using MS Office applications. CW1 experience is an advantage.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Problem-solving and critical-thinking abilities to address operational challenges and provide efficient solutions.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities