Air Export Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Tasks and Duties

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor shipments

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker

Functions performed primarily while seated at desk.

Qualifications

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English

Expeditors Key Performance Expectations

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited.

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities but is willing to aid and assist others to the benefit of the company and/or customers.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Product Agent Job-Specific Performance Expectations

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems.
• Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program