Air Customer Service Administrator

CMA CGM; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated professional to enhance client relationships and optimize customer service. This role involves collaborating with sales and department supervisors to ensure client satisfaction and efficient service delivery. With a commitment to professional development, this opportunity offers a path for growth within the organization. Join a team that values collaboration and recognizes hard work, contributing to a safe and inclusive work environment while navigating the dynamic world of logistics.

Benefits

Competitive Compensation Package

Comprehensive Health & Dental Benefits

Professional Development Opportunities

Continuing Education

Qualifications

• 5 to 10 years of experience in international freight forwarding is essential.
• Strong knowledge of various modes of transport and MS Office.

Responsibilities

• Ensure client satisfaction and maintain relationships with key accounts.
• Optimize customer service through efficient and courteous service.

Skills

International freight forwarding

MS Office

Business acumen

Negotiation

Problem resolution

Education

5 to 10 years’ experience in international freight forwarding

Job description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

To offer expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service.

WHAT ARE YOU GOING TO DO?

• Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients).
• Optimize customer service through quick, efficient, courteous service, and information exactness.
• Partner and engage with the sales department to prepare and present products and services offered as well as assisting in creating SOPs for all new clients
• Partner and engage with the department supervisors to implement and service new clients
• Develop and maintain relationships with carriers/suppliers to ensure the best possible rates
• Responsible for quotes/RFQs/RFIs for respective clients and modes of transport
• Assist the department /product supervisors in different areas
• Ensure to follow ISO procedures put in place.
• Visit clients
• Resource person for technical information.
• Complete required training courses including but not limited to the Good distribution of pharmaceutical products (if supporting the vertical health care).
• Other duties as assigned by the immediate supervisor/manager

WHAT ARE WE LOOKING FOR?

Education and Experience:

• 5 to 10 years’ experience in international freight forwarding

Skills:

• Extensive knowledge of different modes of transport.
• Very good knowledge of MS Office environment.
• Business acumen; ability to communicate very well in English, both orally and written
• Strong leadership; integrity; excellent judgment.
• Ability to negotiate; problem resolution

Characteristics:

• Team spirit; good decision-making; strong communication skills and emotional intelligence.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in ( an almost limitless number of options ) or find your own path. Join CEVA for a challenging and rewarding career.

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At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.