Air Canada Jobs – Analytics Manager

Vacancies For You; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the aviation sector seeks a Manager for Customer and Lifecycle Management Analytics in Montreal. This role involves developing analytics to support loyalty marketing and CRM initiatives, requiring strong analytical skills and experience in data analytics. The successful candidate will lead projects, ensure data integrity, and collaborate with internal teams to enhance customer engagement strategies.

Qualifications

• 3+ years of CRM/Loyalty experience.
• 5+ years using data analytics to solve business problems.
• 2+ years managing a team or developing AI/ML models.

Responsibilities

• Develop descriptive, prescriptive, and predictive analytics for CRM programs.
• Create segmentation models to maximize margins.
• Manage projects and build collaborative relationships with stakeholders.

Skills

Critical thinking

Analytical skills

Problem-solving

Collaboration

Communication

Education

Master’s degree in a quantitative field

Tools

SAS

SQL

R

Python

PowerBI

Databricks

Job description

Job Description:

The Manager, Customer and Lifecycle Management Analytics will be responsible for developing descriptive, prescriptive, and predictive analytics & insights to support Air Canada’s loyalty marketing and CRM programs.

Job Responsibilities:

1. Create profit-based segmentation models to reduce costs and maximize margins.
2. Demonstrate initiative and a strong commitment to achieving meaningful results, acting on opportunities to create value.
3. Ensure the accuracy and integrity of all analytics output.
4. Build data requirements and measurement plans to evaluate CRM initiatives, execute these plans, and present findings to stakeholders—supporting design, execution, and post-campaign analysis.
5. Develop a deep understanding of Air Canada’s data assets, identifying opportunities for enhancement and development.
6. Create customer signals that influence business decisions and marketing actions through profiling, segmentation, and advanced analytics.
7. Manage projects effectively, including timelines, stakeholder updates, and alignment at key decision points.
8. Develop journey-based analytical solutions to support personalization strategies across all customer lifecycle stages and channels.
9. Build collaborative relationships with internal stakeholders, understanding key business issues, and providing thought leadership and expertise.

Job Requirements:

• Experience with Databricks or similar analytics platforms.
• At least 3 years of CRM/Loyalty experience.
• Knowledge of business intelligence tools like PowerBI is an asset.
• 1-2 years of experience applying analytics for digital marketing targeting and attribution models.
• Proficiency in SAS, SQL, R, or Python, and familiarity with cloud environments.
• Critical thinking skills to validate outputs and draw conclusions.
• Over 5 years of experience using data analytics to solve business problems with methods like regression, segmentation, clustering, decision trees, etc.
• Over 2 years managing a team or developing AI/ML models for business applications.
• Master’s degree or equivalent in a quantitative field; strong business acumen is essential.
• Excellent client liaison, collaboration, and communication skills.
• Strong analytical, problem-solving, and troubleshooting skills.

Job Details:

Company: Air Canada

Vacancy Type: Full Time

Location: Montreal, Québec, CA

Application Deadline: N/A

Apply Here

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