AI-Powered Sales & Operations Analyst (EN/FR)

Aramark Canada; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Time to Recharge

Comprehensive Health Benefits

Future Security

Well-Being Support

Inclusive Community

Continuous Learning

Career Growth

Safe & Supportive Workplace

Job summary

Aramark Canada is seeking a Sales & Operations Analyst to join our FFE & Capital Replenishment team. You will blend customer service, supply chain coordination, and data-driven operations, leveraging AI tools to automate repetitive tasks and reveal trends.

The role emphasizes initiative, tech-savviness, and the ability to translate complex order and vendor data into clear insights for leadership. Bilingual English/French candidates are strongly preferred.

Qualifications

• College or university degree in Business, Supply Chain, Analytics, or related field.
• 2-4 years of experience in sales operations, supply chain, quotations/order management, or related analytical/operations role.
• Working knowledge of or strong interest in AI tools and analytics platforms to support reporting and process improvement.
• Demonstrated customer service skills with a proven track record of handling client inquiries professionally and efficiently.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Intermediate-to-advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); comfort learning new software quickly.
• Bilingual: fluent in English and French (written and verbal) preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and other channels, representing the FFE & Capital Replenishment brand.
• Accurately quote, process, and manage purchase orders for FFE replenishment.
• Troubleshoot and resolve customer inquiries and order issues in a timely, solutions-oriented manner.
• Collaborate with suppliers to facilitate order fulfillment and on-time shipment of goods.
• Maintain accurate, organized records of customer interactions and order history in our systems.
• Leverage AI and analytics tools to identify patterns in order volume, vendor performance, pricing trends, and turnaround times.
• Build and maintain reports/dashboards to show leadership supply chain performance and customer satisfaction.
• Identify and champion process improvements to automate manual tasks using AI/workflow tools.

Skills

AI & analytics

Customer service

Data analysis

Excel

Organization

Bilingual English/French

Education

College/University degree in Business, Supply Chain or Analytics

Tools

Power BI

Power Query

Job description

Aramark Canada is seeking a Sales & Operations Analyst to join our FFE & Capital Replenishment team. You will blend customer service, supply chain coordination, and data-driven operations, leveraging AI tools to automate repetitive tasks and reveal trends.

The role emphasizes initiative, tech-savviness, and the ability to translate complex order and vendor data into clear insights for leadership. Bilingual English/French candidates are strongly preferred.