AI Enablement Engineer

NEAR; Toronto; On-site; CAD 180,000 - 240,000; Full time

Job summary

A leading digital asset company in Toronto is looking for a Software Engineer to join their AI Enablement team. This role involves designing and maintaining AI systems, partnering with stakeholders to identify workflows that could benefit from AI, and improving service quality through innovative problem-solving. The ideal candidate has over 5 years of backend engineering experience and strong communication skills. The position offers a competitive salary between CAD 180,000 and CAD 240,000, along with equity options and additional benefits.

Benefits

Equity options

Performance bonus

Comprehensive benefits package

Qualifications

• 5+ years of backend engineering experience with a strong product mindset.
• Ability to reason about system constraints and long-term maintainability.
• Strong communication skills, especially with non-technical partners.

Responsibilities

• Identify workflows that benefit from applied AI and prototype solutions.
• Design, deploy, and maintain internal AI systems.
• Track effectiveness of deployed AI systems through metrics.

Skills

AI application knowledge

Backend engineering

Human-in-the-loop systems

Communication skills

Tools

LLM APIs

Confluence

Google Drive

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

This role will require being full-time onsite at our Toronto office to support collaborative team dynamics and innovative problem-solving.

BitGo is looking for a Software Engineer who will join our team.

About This Role

We’re building a team to explore and deliver high-leverage AI automation for engineering, support, and operations. The AI Enablement team partners with internal users across the company to identify pain points, build fast, and deploy practical copilots, integrations, and workflows that unlock new ceilings on speed and quality. If you're curious, outcome-oriented, and believe in empowering humans with smart tools, this is your team.

Even if you don’t meet every qualification listed below, we encourage you to apply. We value curiosity, adaptability, and systems thinking. If you’re excited about putting AI to work across the enterprise in deeply practical ways, we want to hear from you!

Responsibilities :

• Partner with stakeholders across engineering, support, and operations to identify workflows that could benefit from applied AI, and prototype fast, durable solutions grounded in real-world constraints.
• Design, deploy, and maintain internal AI systems that improve speed, accuracy, and clarity across teams.
• Track effectiveness of deployed AI systems through user feedback and metrics.
• Prototype and productionize agentic workflows and copilots that accelerate decision-making, reduce toil, and improve service quality.
• Own the full lifecycle of internal AI tools – from exploration to rollout to iteration – prioritizing safety, observability, and long-term maintainability.
• Establish and evolve best practices for AI safety, context engineering, retrieval-augmented generation, and integration with existing systems and APIs.
• Help shape BitGo's internal strategy for AI adoption, establishing frameworks for evaluating, prioritizing, and scaling successful solutions.

Required :

• Experience building human-in-the-loop systems, LLM-powered agents, or AI copilots in a production environment.
• Familiarity with the practical application of AI / ML techniques, including context engineering, embeddings, vector stores, and LLM APIs.
• Ability to reason rigorously about trade-offs, system constraints, and long-term maintainability of AI-infused systems.
• Strong communication and stakeholder engagement skills, especially with cross-functional or non-technical partners.
• 5+ years of backend engineering experience with a strong product and systems mindset.

Preferred :

• Experience in observability, operational excellence, or developer experience roles.
• Demonstrated experience delivering internal-facing tools, automation, or infrastructure that improved developer or operator workflows.
• Familiarity with knowledge management systems (e.g., Confluence, Google Drive, Q&A bots).
• Interest in the long-term strategy of AI adoption, internal evangelism, and change management.
• Passionate about applied AI, especially where it improves the quality, speed, and satisfaction of human work.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Pay Transparency Notice : Depending upon your leveling and location, the compensation for this role averages between $180,000 - $240,000 CAD base salary. Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

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