AI-Driven Product Operations Leader

Indigo Books & Music; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Indigo Books & Music in Winnipeg, Canada, is seeking a Product Operations Leader to drive in-store product operations, ensuring a locally relevant, customer-centric experience that drives sales, engagement, loyalty, and profitability.

This role focuses on maintaining inventory accuracy, door-to-floor execution, visual merchandising standards, and effective coaching to build a high-performing team that brings the Indigo brand to life through strong business outcomes.

Qualifications

• 1-3 years of retail leadership or supervisory experience, preferably in operations, inventory management, merchandising, or a customer-facing retail environment
• College degree preferred or equivalent combination of education and relevant experience
• Demonstrated experience executing inventory management, merchandising, and operational processes, including replenishment, product flow, inventory control, promotional execution, and visual merchandising standards
• Strong understanding of retail operations, including inventory accuracy, product flow, replenishment, merchandising, markdowns, and inventory control processes
• Proven ability to coach and develop team members, building capability through hands‑on training and reinforcement of operational and merchandising standards
• Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
• Effective communication and problem‑solving skills, with the ability to identify issues, prioritize actions, and support store objectives
• Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
• Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency
• Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
• Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
• Full alignment of Indigo’s values as reflected in the Guiding Principles
• A passion for Indigo’s mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
• Bilingualism (French/English) required for roles based on Quebec

Responsibilities

• Leads execution of product operations priorities within the store, ensuring inventory accuracy, product availability, merchandising standards, operational efficiency, and customer readiness
• Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement
• Owns Door-to-Floor execution, ensuring inventory is received, processed, replenished, and made available for customer purchase accurately and efficiently
• Leads replenishment, overstock management, and product flow activities, proactively identifying opportunities to improve availability, inventory productivity, and sales floor readiness
• Executes inventory management routines including cycle counts, inventory audits, Reportal processes, returns, scrapping, and related inventory control activities, ensuring accuracy and compliance with company standards
• Leads markdown execution, ensuring pricing updates, product presentation, and related processes are completed accurately and on time
• Leads execution of merchandising workbooks, updates, planograms, and weekly merchandising changes, ensuring product presentation is accurate, compelling, and aligned with Indigo standards
• Owns store signage and promotional setup activities, ensuring promotional, permanent, and event signage is accurate, complete, and executed on schedule
• Executes and reinforces Indigo's visual merchandising standards, continuously identifying opportunities to improve product presentation, storytelling, and customer engagement
• Completes weekly Visual Merchandising Audits (VMAs), leveraging findings to coach teams, reinforce accountability, and improve execution
• Monitors inventory, replenishment, and merchandising performance to identify issues, prioritize actions, and improve execution consistency
• Partners with the Product Operations Manager, Customer Experience Manager, and General Manager to support store priorities and deliver a consistent customer and brand experience
• Provides ongoing coaching and training on operational, inventory management, merchandising, promotional, and product flow processes, building capability and accountability across the team
• Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards
• Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture

Skills

Retail leadership

Customer engagement

Coaching & development

Operational excellence

Education

College degree preferred

Tools

Inventory management software

POS systems

Job description

Indigo Books & Music in Winnipeg, Canada, is seeking a Product Operations Leader to drive in-store product operations, ensuring a locally relevant, customer-centric experience that drives sales, engagement, loyalty, and profitability.

This role focuses on maintaining inventory accuracy, door-to-floor execution, visual merchandising standards, and effective coaching to build a high-performing team that brings the Indigo brand to life through strong business outcomes.