AI & Digital Innovation Lead

Protechautowhitby; Richmond Hill; Hybrid; CAD 159,000 - 185,000; Full time

Job summary

City of Richmond Hill seeks a Manager AI and Digital Innovation to lead the AI and digital modernization roadmap, collaborating with IT and business units to turn emerging technologies into measurable improvements in productivity and service delivery.

Reporting to the CIO, the role drives pilots to scalable city-wide capabilities while balancing governance, cybersecurity and accessibility to ensure secure, responsible innovation and sustained value for residents.

Responsibilities

• Lead the City’s AI and digital innovation roadmap by identifying, prioritizing and advancing opportunities that use artificial intelligence, automation, analytics and emerging technologies to improve productivity, service delivery, decision-making and operational efficiency.
• Turn emerging technology into practical solutions by leading discovery, design sessions, pilots, proofs of concept and implementation planning across AI, automation and analytics moving viable ideas from experimentation into secure, repeatable and supportable capabilities.
• Partner with departments and the Transformation Office to identify technology-enabled opportunities improve digital services and staff workflows, and translate operational challenges into actionable solutions.
• Create momentum for adoption and measurable value through targeted communications, learning programs, communities of practice, departmental champions, practical playbooks and change approaches that build confidence, improve digital capability and help staff use new tools responsibly and effectively.
• Make responsible innovation easier to navigate by bringing cybersecurity, privacy, records, accessibility, procurement, architecture, legal and business perspectives together to establish clear guardrails, decision criteria and review pathways that balance innovation speed with public trust and accountability.
• Build compelling cases for investment by preparing business cases, budget requests, cost-benefit analyses, vendor assessments, statements of work and executive materials that clearly connect proposed technology investments to productivity, service improvement, cost avoidance, risk reduction and sustainable operations.
• Develop a strong innovation ecosyst

Job description

City of Richmond Hill seeks a Manager AI and Digital Innovation to lead the AI and digital modernization roadmap, collaborating with IT and business units to turn emerging technologies into measurable improvements in productivity and service delivery.

Reporting to the CIO, the role drives pilots to scalable city-wide capabilities while balancing governance, cybersecurity and accessibility to ensure secure, responsible innovation and sustained value for residents.