AI & Data Solutions Lead

VC3; Canada; Remote; CAD 120,000 - 150,000; Full time

Job summary

A leading managed service provider is seeking an AI & Data Solutions Lead to develop and implement AI strategies and enhance service delivery. This role requires strong leadership skills and extensive experience in AI and data management, ensuring compliance in regulated sectors while delivering innovative solutions to clients. The ideal candidate will demonstrate a track record of building effective AI capabilities from the ground up.

Benefits

Flexible work arrangements

Well-being support programs

Growth and development opportunities

People-first culture

Transparent leadership

Qualifications

• 10+ years of progressive leadership in AI, data, or automation roles.
• Proven track record in building AI and data functions.
• Strong understanding of IT operations and compliance for regulated sectors.

Responsibilities

• Develop AI strategy and establish governance frameworks.
• Partner with leadership to embed AI into service lines.
• Design and implement data architecture for the organization.

Skills

Strategic Leadership

Data Management

AI and Automation Expertise

Cybersecurity knowledge

Experience with LLMs

Job description

AI & Data Solutions Lead

Department: Technology Operations

Employment Type: Full Time

Location: Canada - Remote

Description

We are seeking a strategic and execution-oriented AI & Data Solutions Lead to drive our continued pursuit of being a leading AI-enabled Managed Service Provider (MSP). Reporting directly to the CTO, the AI & Data Solutions Lead will be responsible for building our AI, automation, and data capabilities from the ground up — improving internal efficiency, strengthening compliance, and creating differentiated client offerings across the Municipal, Municipal adjacent, and CMMC-regulated sectors.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:
This is a high-impact leadership role, accountable for defining strategy, building capability, and delivering measurable business outcomes that position us as a market leader in AI-driven managed services.

What you will be doing:

Strategic Leadership

• Develop and own VC3-wide AI, automation, and data strategy.
• Establish governance frameworks for AI ethics, compliance (CMMC, CJIS, HIPAA), and data security.
• Partner with the Senior Leadership Team to embed AI into core service lines and accelerate modernization.

Internal Capability Development

• Internal-facing - AI assistants that VC3 uses internally (to make our teams more efficient, strategic, and automated).
• Drive automation and AI adoption across NOC, SOC, service desk, and back-office functions
• Automate end-to-end workflows across the business areas to improve operational efficiency
• Deploy Copilot AI assistants to begin, and Advanced LLM based Agents as we mature

Customer-Facing AI & Data Solutions

• Client-facing - AI assistants (MS Copilot initially) that are built by VC3 and delivered to clients as Offerings/services (tools they directly use in their business).
• Develop sector-specific AI solutions, including:
  - Municipal: AI solutions that enable the workforce to boost productivity, collaboration, and communication and for citizens for improved public services.
  - CMMC: Automated compliance evidence collection, continuous risk scoring.
• Partner with sales and delivery teams to commercialize AI and data offerings.
• Build AI adoption frameworks and maturity roadmaps for clients.
• Engage directly with municipal leaders and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent the MSP as a thought leader.

Data Management & Governance

• Design and implement a secure, scalable data architecture across the organization.
• Establish enterprise-wide data quality, compliance, and accessibility standards.
• Promote a culture of data-driven decision-making and literacy.

Reporting & Insights

• Establish reporting standards across AI, automation, and data initiatives to ensure consistency, transparency, and executive visibility.
• Partner with the Senior Leadership Team (SLT) to gather reporting requirements and align metrics to business objectives.
• Design and oversee the development of Power BI dashboards for internal leadership, board reporting, and client-facing insights.
• Ensure reporting frameworks track adoption, efficiency gains, compliance readiness, and revenue growth tied to AI initiatives.

Innovation & Ecosystem Development

• Forge strategic partnerships with AI/ML vendors, compliance specialists, and municipal leagues.
• Monitor emerging trends in AI, automation, and data, ensuring VC3 remains well-positioned for the future.

Additional Responsibilities:

• Engage directly with municipal leaders, SMB owners, and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent VC3 as a thought leader.

The tools you bring:

• 10+ years of progressive leadership in AI, data, or automation roles, ideally within an MSP, IT services, or consulting.
• Proven track record of building AI and data functions from the ground up.
• Demonstrated success in delivering compliance-ready, client-facing solutions in regulated sectors.
• Strong understanding of IT operations, cybersecurity, and service delivery.
• Experience with fine-tuning and customizing open-source LLMs
• Knowledge of prompt engineering, retrieval-augmented generation (RAG), and embeddings for enterprise search.

What's in it for you:

• Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!