AI Data Operations Specialist

Maneva; Ontario; Remote; CAD 40,000 - 50,000; Full time

Job summary

A pioneering AI startup is seeking an AI Data Operations Specialist to ensure data quality and help coordinate operations within the AI team. Responsibilities include validating datasets, monitoring production applications, and providing customer support. This entry-level position encourages diverse applicants from non-traditional backgrounds, offering a chance to grow in the fields of data and AI product support.

Benefits

Work with cutting-edge AI solutions

Travel opportunities to tech conferences

Collaboration with AI experts

Qualifications

• Strong attention to detail and ability to identify patterns and anomalies in large datasets.
• Excellent communication skills for interfacing with external contractors and internal stakeholders.
• Proficiency with computer usage and general technical troubleshooting abilities.

Responsibilities

• Review and validate annotated datasets daily, identifying edge cases and inconsistencies.
• Monitor production applications for performance anomalies, escalating concerns to engineering.
• Respond to customer support requests, providing first-line technical assistance.

Skills

Attention to detail

Communication skills

Technical troubleshooting

Customer service orientation

Tools

SQL

Python

Grafana

JIRA

Job description

About Maneva

Maneva, a startup founded by an ex-Google DeepMind researcher, is an AI service provider revolutionizing manufacturing operations with cutting-edge AI solutions for autonomous factory operation and optimization. Our platform generates AI-powered actions and insights using off-the-shelf hardware or existing vision systems to solve high-impact problems in product inspection, production efficiency, worker safety, and more.

What You'll Do

As an AI Data Operations Specialist at Maneva, you’ll be on the front lines of our AI systems in production, ensuring data quality, flagging anomalies, and coordinating between engineering, external annotation teams, and customer-facing operations.

This is a hands-on, operational role ideal for someone who is curious about AI, highly detail-oriented, and interested in starting their career in data, machine learning operations, or AI product support.

Location: Remote

Compensation: Entry-level pay band; salary will reflect the candidate’s experience within this range.

Note: This is an entry-level position open to applicants without a university degree. We welcome candidates from non-traditional backgrounds, including those with vocational training, self-taught skills, or experience in technical support or data workflows.

Key Responsibilities

• Review and validate annotated datasets daily, identifying edge cases and inconsistencies that require domain expertise to resolve correctly

• Interface with external annotation contractors, providing feedback on data quality and updating annotation instructions to improve accuracy and consistency

• Conduct systematic reviews of existing datasets to identify missed or inconsistent annotations, ensuring high-quality training data for AI models

• Monitor production applications for performance anomalies, downtime, and output quality issues, escalating technical concerns to the engineering team

• Collaborate with customer success teams to obtain production schedules and manage SKU training processes for new product variations

• Respond to customer support requests via phone calls and online ticketing systems, providing first-line technical assistance

• Maintain operational awareness of deployed applications, alerting for unusual prediction patterns or system behavior

• Support alert management and follow-up on Grafana notifications, ensuring proper documentation and cleanup of operational tickets

• Document data quality issues, system performance observations, and process improvements for internal knowledge sharing

• Assist with data curation workflows and maintain organized datasets for ongoing model training and validation

What We're Looking For

Must-Haves

• Strong attention to detail and ability to identify patterns and anomalies in large datasets

• Excellent communication skills for interfacing with external contractors and internal stakeholders

• Proficiency with computer usage and general technical troubleshooting abilities

• Ability to work independently and manage multiple concurrent data review tasks

• Customer service orientation with experience handling support requests

Nice-to-Haves

• Experience with SQL and basic programming skills (Python preferred)

• Experience in computer vision, machine learning data annotation

• Familiarity with data annotation tools and processes

• Experience with monitoring and alerting systems (Grafana, JIRA, or similar)

• Experience working with external vendors or contractors

• Background in technical support or customer success roles

• Understanding of AI/ML model training and validation processes

Why Join Maneva?

• Work with cutting-edge Vision AI & IoT solutionsthat powerautonomous manufacturing, robotics, and industrial automation.

• Opportunity to leadin a fast-growing AI companydriving real-world impact in industrial AI adoption.

• Travel opportunitiesto industrial sites, tech conferences, and research labs.

• Collaborate with world-class engineers & AI expertsin a dynamic, innovation-driven environment.

Important Notice: Protecting Your Personal Information

We are committed to ensuring the security and privacy of all applicants. Please be aware that our company will never ask for sensitive personal information, via email, phone call or text message. We also do not require payment from applicants for any part of the hiring process.

If you are contacted by someone claiming to represent our company and asking for such information, please do not respond. Instead, report the incident to us immediately at [e-mail].