AI Career Specialist

Prospect Human Services Society; Calgary; Hybrid; CAD 58,000 - 70,000; Full time

Job summary

A leading company in Alberta is seeking an AI Career Specialist to empower staff and jobseekers by utilizing digital employment tools. The role involves training, coaching, and enhancing platform engagement, with a strong focus on digital inclusion and user experience improvements. Ideal candidates will combine career advising expertise with robust digital skills.

Qualifications

• 3+ years in employment or career services, strong digital competence.
• Experience training staff in digital environments.
• Familiarity with digital platforms and AI tools.

Responsibilities

• Train staff on digital career platform for client outcomes.
• Deliver platform orientation and tailored coaching for jobseekers.
• Monitor engagement and gather feedback for improvements.

Skills

Digital literacy

Coaching

Communication

Troubleshooting

Education

Post-secondary education in Career Development, Adult Education, Social Work, IT, or a related field.

Job description

Job Details

Description

Position

AI Career Specialist

Location

Alberta

Type

One year contract

Salary

Starting at $58,000

Closing Date

July 25, 2025

About The Role

We’re hiring an AI Career Specialist to help staff and jobseekers build confidence using digital employment tools, including AI-powered platforms. In this role, you’ll deliver hands-on training, digital literacy coaching, and troubleshooting support while also monitoring platform engagement, identifying barriers, and recommending improvements to strengthen access and impact.

This is an ideal role for someone who blends career advising experience with strong digital skills and a commitment to inclusion. You’re comfortable demystifying technology for all users and passionate about making employment services more effective and accessible.

What will you do?

Support Staff Adoption

• Train staff on using the digital career platform to support client outcomes
• Act as an internal digital “superuser” and resource for troubleshooting, updates, and tips
• Develop onboarding tools and resources to meet diverse staff learning needs
  
  

Coach Jobseekers

• Deliver 1:1 and group platform orientation sessions, tailored to each user’s digital comfort level
• Provide hands-on digital literacy coaching using plain language and accessible methods
• Co-pilot job search activities, including resume building and AI-assisted applications
  
  

Monitor Engagement and Drive Improvements

• Track platform usage and flag common challenges
• Collect feedback from staff and clients to inform updates and future training
• Contribute to internal evaluation, sharing insights on what’s working and where gaps exist
  
  

Champion Digital Inclusion and Organizational Learning

• Stay informed on trends in digital equity, AI in employment, and accessible design
• Assess the effectiveness, accessibility, and consistency of platform use across teams
• Recommend changes that improve user experience and align tools with best practices
• Support cross-team learning by sharing strategies that enhance digital engagement
  
  

What does it take to do this job?

• Post-secondary education in Career Development, Adult Education, Social Work, IT, or a related field.
• 3+ years of experience in employment or career services, with strong digital competency.
• Experience training staff and/or supporting adult learners in digital environments.
• Comfortable with digital platforms, AI-assisted tools, and online career resources.
• Strong grasp of career advising principles, labour market trends, and employment coaching.
• Awareness of digital equity and accessibility issues affecting jobseekers.
• Excellent communication, facilitation, and coaching skills.
• Strong troubleshooting ability and a user-friendly approach to tech support.
• Confident working independently and collaboratively in a fast-changing environment.
• Ability to gather and synthesize user feedback to improve platform engagement and training approaches.
• Skilled at identifying barriers to platform use and recommending practical, inclusive solutions.
• A systems thinker who looks for ways to improve quality, consistency, and accessibility in digital service delivery.
  
  

Further Notes

• All employees must pass a background check
• This is a hybrid position and employees must be flexible to work from the office as well as from a home base
  
  

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [e-mail].

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.