Agent service à la clientèle au département du service

mega kia brossard; Brossard; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Group insurance

Group RRSP

EAP

Flexible hours

4 weeks vacation

Job summary

ISAAC is seeking a Quality Assurance Analyst – Application Maintenance in Canada to support the technical support team by analyzing complex customer requests and applying testing methods to ensure quality standards.

You will work with QA and development teams to improve processes, analyze change requests and document test plans, ensuring upgrades are properly tested and deployed, while embodying ISAAC values in daily work.

Qualifications

• Bachelor’s degree in computer science or software engineering, or equivalent training with experience.
• 3–5 years in quality assurance or customer support at a software company or similar.
• Good knowledge of programming (C#, Angular or similar) and Windows environment.
• Knowledge of SQL Server.
• Excellent analytical and problem-solving skills.
• Fluent in French and English (oral and written).
• Assets: Azure DevOps, scripting tools, .NET/C#, Agile methods.

Responsibilities

• Investigate incidents through functional and code analysis to suggest solutions to development teams (mobile, web, back-end).
• Support the technical support team as a go-to resource for incident management and improved resolution rates.
• Analyze bugs, identify causes and prioritize them.
• Develop, improve and run tests, and build validation tools.
• Document test plans and update test cases reflecting fixes and new features.
• Install, configure and test new versions of the software platform and upgrades.
• Resolve issues with tests and tools developed.
• Document defects clearly to speed up resolution.
• Analyze software usage to recommend improvements and innovations.
• Identify and fix system performance issues.
• Gather feedback on QA processes to identify improvements.
• Collaborate with QA and development teams to review test cases and change requests.
• Align actions with ISAAC’s mission and values.

Skills

Analytical thinking

French & English comms

Problem-solving

C#

Angular

Education

Bachelor’s degree in CS or software Eng.

Tools

Azure DevOps

Windows PowerShell

.NET / C#

SQL Server

Job description

Quality assurance • saint bruno de montarville qc

As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. You embody ISAAC’s values and contribute to a positive work environment.

Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC’s values in your daily work.

Responsibilities

• Investigate incidents through functional and code analysis to suggest solutions to the development teams (mobile, web, back-end)
• Support the technical support team as a go-to resource for incident management, to improve the resolution rate
• Analyze bugs, identify their causes and prioritize them
• Develop, improve and run tests, and build validation tools
• Document test plans and update test cases to reflect fixes and new features
• Install, configure and test new versions of the software platform and upgrades
• Resolve issues with the tests and tools we develop
• Document defects clearly (description, steps to reproduce, environment, etc.) to speed up resolution
• Analyze how our software is used to make recommendations for improvement and innovation
• Identify and fix system performance issues
• Gather and assess feedback on testing and quality assurance processes to identify areas for improvement
• Work closely with the quality assurance and development teams to review test cases, assess possible solutions and analyze the various change requests
• Align your actions with ISAAC’s mission and strategic objectives, showing care and authenticity toward colleagues and customers

Qualifications

• Bachelor’s degree in computer science or software engineering, or other training combined with relevant experience
• 3 to 5 years of experience in quality assurance or customer support at a software development or high-tech company, or other relevant experience
• Good knowledge of programming (e.g., C#, Angular or another programming language) and of the Windows environment
• Knowledge of SQL Server
• Excellent analytical and problem-solving skills
• Strong oral and written communication skills in French and English
• Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
• various social activities and free snacks and coffee every day.