Agent Product Manager

Decagon; London; On-site; CAD 145,000 - 200,000; Full time

Job summary

Decagon, a leader in AI agent technology, seeks a skilled Product Manager to drive the development of enterprise-quality AI solutions. As part of an advanced team, you'll partner with clients to optimize AI implementations and ensure they meet business needs. With a focus on innovation and customer engagement, this position offers substantial growth and the opportunity to shape the future of AI solutions in various industries.

Benefits

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks

Qualifications

• 4+ years of relevant experience (e.g., product manager, consultant).
• Comfortable in fast-moving, ambiguous environments.

Responsibilities

• Collaborate with engineering to design new product features.
• Own AI agent building process and customer insights.

Skills

Communication

Relationship-building

Technical Acumen

Problem-solving

Education

Computer Science, Engineering, or Math degree

Job description

Decagon Greater London, England, United Kingdom

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Decagon provided pay range

This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Decagon

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About The Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.

The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.

About The Role

On the APM team you’ll own each stage of the AI Agent building process. This can include:

• Collaborating with engineering to design a new product feature
• Writing and testing prompt logic for a specific customer use case
• Working with a customer’s executive team to define their AI roadmap
  
  

You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.

APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. them out to millions users.

In this role, you will

• Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.
• Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
• Run tight feedback loops into Engineering — influence feature development based on real customer needs.
• Represent Decagon externally — working closely with customers and prospects, participating in key deployments.
  
  

Your background looks something like this

• Have 4+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
• Deep technical acumen — able to understand and shape AI agent designs.
• Strong communication and relationship-building skills.
• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
  
  

Even better

• A Computer Science, Engineering, or Math degree — or equivalent technical experience.
  
  

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best
  
  

Compensation

£145k – £200K + Offers Equity

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Software Development

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