Agent, Product administration

Desjardins; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined pension plan

Group insurance

Telework equipment reimbursement

Job summary

Desjardins is seeking a product administration agent to provide administrative support to Desjardins components and help administer specialized products and member/client accounts.

You will respond to client requests, analyze complaints and provide solutions while producing reports and improving work processes. The role requires French language skills and strong English proficiency to interact with partners and clients.

Qualifications

• College diploma in a related field.
• Minimum of two years of relevant experience.
• Knowledge of French is required.
• Advanced English proficiency due to duties or tools can be required.

Responsibilities

• Respond to client requests for information about specialized products and policies.
• Identify and analyze client complaints and follow up with solutions.
• Analyze, produce and revise reports and statistics; perform quality control.
• Help develop and implement work processes and methods for the unit.

Skills

French language

English proficiency

Education

College diploma or equivalent

Job description

As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential. You help process and analyze information and solve problems, tailoring your approach as needed. You also help develop and improve work methods and procedures. More specifically, you will be required to:

• Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations. Provide information about the policies, programs and processes in your field
• Identify and analyze client complaints, recommend solutions and follow up as needed
• Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed
• Help develop and implement work processes and methods for your unit.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• General college diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DSF-ERC-SEPB 575 Bureau (00139) (2020-03-08 - )

Job Family

Administration (FG)