Agent, Product administration

Desjardins; Lévis; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks of vacation

Defined benefit pension

Group insurance incl. telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking a Product Administration Agent in Lévis to provide administrative support for Desjardins components and assist in managing specialized products and member/client accounts. You will perform data entry, reporting, and documentation tasks under established directives to drive operational results.

The role requires fluency in French and English, strong communication, and collaboration with partners.

Qualifications

• College diploma in a related field.
• Minimum of one year of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Strong communication skills in both French and English, oral and written.

Responsibilities

• Carry out the unit’s operational and administrative processes.
• Analyze, produce and revise reports and statistics; conduct quality control measures.
• Data entry, extraction, processing, compilation and coding tasks.
• Provide information about policies, programs and processes in the field.
• Prepare and revise presentations and related documents.

Skills

Bilingual French/English

Education

College diploma in a related field

Job description

As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.¸You perform administrative, office and other tasks and processes to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process and analyze information related to your line of work, solve problems and prepare recommendations, tailoring your approach as needed. You help users use tools and systems effectively. More specifically, you will be required to:

• Carry out the unit’s operational and administrative processes
• Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed
• Carry out administrative tasks, including data entry, extraction, processing, compilation and coding
• Provide information about the policies, programs and processes in your field
• Prepare and revise presentations and related documents.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)