AGENT I - FRONT DESK

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 30,000 - 45,000; Full time

Job summary

An exciting opportunity has arisen at an exceptional venue as a Front Desk Agent at a prestigious hotel in Ottawa. The successful candidate will ensure efficient guest check-out, manage room statuses, and provide outstanding customer service. Applicants should have a high school diploma and preferably some hotel experience. The role requires flexibility to cover various shifts and the ability to work in a lively environment.

Qualifications

• Minimum front desk / hotel experience preferred or an equivalent combination of education and / or experience.
• Ability to stand for extended periods and lift/move up to 50 pounds.

Responsibilities

• Responsible for checking out vacant and clean rooms.
• Answering incoming phone calls and responding to guest requests.
• Performing guest check-out duties and offering bell assistance.

Skills

Customer Service

Communication

Flexibility

Education

High School Diploma or equivalent

Bachelor’s degree

Job description

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Posted Date 2 days ago (7 / 15 / 2025 4 : 41 PM)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Essential Job Functions

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Performing guest check-out duties.
• Offering bell assistance to each guest upon depature and running applicable reports to verify correct room rates.
• Perform other duties as assigned.
• Flexibile to cover overnight shifts, as required.

Qualifications

High School Diploma or equivalent education required and minimum front desk / hotel experience preferred or an equivalent combination of education and / or experience. Bachelor’s degree preferred.

Physical Demands

• Ability to stand for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift / push / pull and / or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

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Management and Manufacturing

Gambling Facilities and Casinos

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