Agent du service à la clientèle

Canada Post Corp; Rawdon; On-site; CAD 51,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Telemedicine

Wellness account

Employee Share Purchase Plan (ESPP)

5 extra days off per year

Job summary

Intact is seeking Personal Lines auto claims adjusters for locations in Montreal, Laval, Quebec City and Saint‑Hyacinthe. The role operates on a 35-hour workweek with a 9 a.m.–5 p.m. schedule, and requires AMF exams completion or in progress, plus bilingual English-French abilities.

You will open new claims, interview parties, assess coverage, determine liability, and settle claims with a customer‑centric approach. Strong communication and adaptability are essential.

Qualifications

• Claims adjuster licence and successful completion of AMF exams.
• Experience in a similar position.
• Excellent oral and written communication skills.

Responsibilities

• Open new claims over the phone with customers and ensure immediate handling.
• Interview insureds and witnesses to gather accounts.
• Determine coverage by analyzing policy details.
• Analyze information, determine liability, and review damage assessments.
• Settle claims fairly and issue payments.

Skills

Customer service

Analytical thinking

Adaptability

Bilingual (EN-FR)

Communication (oral & written)

Education

AMF exams/licence

Tools

Claims processing software

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

50,900 - 62,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for Personal Lines auto claims adjusters who have passed the AMF exams or are in the process of doing so.

Location: Montreal (2020 boulevard Robert-Bourassa), Laval (600 rue Lucien-Paiement), Quebec City (5700 boulevard des Galeries), Saint‑Hyacinthe (2450 rue Girouard Ouest).

Work schedule: 9 a.m. to 5 p.m., Monday to Friday (35 hours/week)

What you’ll do here:

• Open new claims over the phone with customers, then ensure the situation is handled immediately.
• Interview insureds and/or witnesses to gather their accounts of events.
• Determine whether the claim is covered or not by analyzing the insured’s policy details.
• Analyze the information obtained, make decisions to determine liability and review damage assessments.
• Settle claims fairly and equitably, confirm damage amounts and make payments.

What you bring to the table:

• Claims adjuster licence and successful completion of exams.
• Experience in a similar position.
• Excellent oral and written communication skills.

What we’re looking for:

• Your excellent customer service skills will allow you to reassure and support your customers throughout the claims process.
• Your analytical skills will enable you to use your judgment and logic when evaluating claims files.
• You’re not afraid of using different computer systems to perform your tasks.
• You’re able to adapt to change in a constantly evolving environment.
• You are bilingual (English-French): You are able to interact with both French‑speaking and English‑speaking customers on a daily basis. Intermediate level English is required. You will regularly handle claims from English‑speaking customers.

If you have relevant experience, your Personal Lines claims adjuster licence and have passed the exams, we want to hear from you!

This role is eligible for a referral bonus.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.