Agent de service ßla clientèle bilingue en assurance vie - CANADA

DXC Technology; Toronto; Remote; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise de technologie globale cherche un(e) agent(e) de service à la clientèle pour fournir des informations sur les polices et les produits. Le candidat idéal aura 1-2 ans d'expérience en service à la clientèle, d'excellentes compétences en communication en anglais et en français, et la capacité de travailler de manière autonome. Ce poste est entièrement à distance et est réservé aux candidats légalement autorisés à travailler au Canada.

Qualifications

• 1-2 ans d'expérience en assistance à la clientèle.
• Excellentes compétences en communication orale et écrite en anglais et en français.
• Attitude positive, orientée service.

Responsibilities

• Fournir des informations sur les polices et les produits aux clients.
• Documenter des problèmes et répondre aux demandes.
• Maintenir les dossiers de service tout en respectant les normes.

Skills

Communication

Résolution de problèmes

Capacité à travailler de manière autonome

Multitâche

Education

Diplôme d'études secondaires ou G.E.D.

Job description

Job Description :

Fonctions essentielles de lemploi

• Fournirdesinformationssur lestitulairesde polices et lesproduitsaux clients et auxconseillers
• Documenter lesproblmesetrpondreauxdemandesendterminantles actionsappropriesafindersoudreles situations
• Assurer lesuivides clients dans le respect desnormesde servicetablies
• Tenir jour les dossiers de serviceVeillerceque lesnormesde servicesoientmaintenuesoudpasses
• Participer larecommandationdamliorationsdu service et desprocdures
• Traiterles transactions nonfinancireslorsquecelaestncessaire

Qualifications de base

Diplme dtudes secondaires ou G.E.D.

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Autres qualifications

Comptences en affaires et en rsolution de problmes analytiques

Comptences en communication

Capacit travailler de faon autonome

Capacit de suivre les instructions orales et crites

Une exprience en assurance-vie est prfrable

Ladministration des polices dassurance-vie est privilgie

Environnement de travail

Un environnement de bureau domicile est ncessaire

Peut ncessiter un travail par quarts

Ce poste est entirement distance et au Canada seulement

Doit dtenir un permis de travail canadien valide dure indfinie

Heures douverture du centre dappels : de 8 h 19 h heure normale de lEst du lundi au vendredi

Horaires de travail hebdomadaires. Les horaires sont affichs 4 semaines lavance. Heures de dbut : 8 h 8 h 30 9 h 9 h 30 10 h et 10 h 30

Essential Job Functions

Provide policyholder and product information to clients and advisors

Document issues and respond to requests by determining appropriate action in order to resolve situations

Follow up with clients within established service standards

Maintain service records

Ensure service standards are maintained or excelled

Participate in recommending improvements to service and procedures

Process non-financial transactions when necessary

Mandatory Qualifications

High school diploma or G.E.D.

1-2 years of client service experience

Strong communication skills and ability to multi-task

Excellent verbal and written English communication skills

Fluency in written and verbal French communication skills

Positive service-oriented attitude with a commitment to offering superior service

Knowledge of the life insurance industry is an asset; however not required (we are willing to consider those new to the industry)

Other Qualifications

Business and analytical problem-solving skills

Communication skills

Ability to work independently

Ability to follow oral and written directions

Life Insurance experience is preferred

Life Insurance policy administration is preferred

Work Environment

Home office environment is required

May require shift work

This position is fully remote and within Canada only

You must be legally eligible to work in Canada without requiring sponsorship now or in the future

Call center hours of operation : 8am to 7pm Easter Standard Time Monday through Friday

Weekly rotational shifts. Schedules get posted 4 weeks in advanced. 8; 8 : 30; 9; 9 : 30; 10; 10 : 30 am start times

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail AODA Canada Requests.

Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is available here .

Required Experience :

Unclear Seniority

Key Skills

Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons

Employment Type : Full-Time

Experience : years

Vacancy : 1