Agent de crédit et recouvrement

TC Transcontinental; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join TC Transcontinental as a Collections Specialist, where you will be responsible for managing accounts, negotiating payment terms, and ensuring compliance with credit policies. Your proficiency in French and English will be crucial, alongside your experience in credit and a supportive benefits package. Contribute to a dynamic and inclusive workplace that values your expertise.

Benefits

Competitive compensation with performance-based incentives

Customizable group benefits

Paid time off

Employee discounts

Career development opportunities

Inclusive work environment

Qualifications

• 2 to 3 years of experience in credit/collections.
• Fluency in French and excellent command of English.

Responsibilities

• Make collection calls and follow up on assigned accounts.
• Release on-hold orders in the ERP system according to the credit policy.
• Provide outstanding service to internal and external customers.

Skills

Proficient in Outlook

Proficient in Word

Proficient in Excel

Fluent in French

Fluent in English

Education

High school diploma

Job description

Overview

Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

With over approximately 7400 employees, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.

Responsibilities

When your actions lead to success:

Collections

• Make collection calls and follow up on assigned accounts in accordance with the current credit policy.

• Negotiate terms with clients who are behind on payments.

• Perform rigorous follow-up on account aging.

• Document information obtained for each customer account.

• Monitor credit limit exceedances in compliance with the current credit policy.

Administrative

• Release on-hold orders in the ERP system in accordance with the credit policy.

• Reconcile assigned customer accounts on a daily basis in compliance with maintenance procedures.

• Provide outstanding service to both internal and external customers, and ensure strict adherence to policies and procedures as outlined in service agreements.

Qualifications

When your expertise drives us:

• High school diploma

• 2 to 3 years of experience in credit/collections

• Proficient in Outlook, Word, and Excel

• Fluent in French, both spoken and written, and possess excellent command of English (frequent communication with English-speaking stakeholders based outside of Quebec)

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities with access to training, mentorship, and tuition reimbursement
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact [e-mail].

Send us your application. Create something with TC Transcontinental.