Agent de contrôle préembarquement bilingue

ApexFocusGroup; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will be the frontline support, responding to customer inquiries and resolving issues with professionalism and care. Your excellent communication skills and problem-solving abilities will ensure that customers receive accurate information and exceptional service. This position offers the opportunity to collaborate with various departments to enhance the customer experience and satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain a thorough understanding of products and services to effectively assist customers.

Skills

Communication Skills

Problem-Solving

Customer Service

Organizational Skills

Education

Experience in Customer Service

Tools

Basic Computer Applications

Job description

Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.

Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, or chat.
2. Handle and resolve customer complaints or concerns in a calm and courteous manner.
3. Provide accurate information about products, services, and company policies to customers.
4. Collaborate with other departments to address and resolve customer issues.
5. Maintain a thorough understanding of products and services to effectively assist customers.
6. Keep detailed records of customer interactions and transactions.
7. Identify and escalate priority issues to the appropriate channels.
8. Proactively seek opportunities to improve customer experience and satisfaction.
9. Stay informed about company updates to better assist customers.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Proficient in using systems and basic computer applications.
• A positive and customer-centric attitude.
• Detail-oriented with strong organizational skills.