Agent d'assurances dommages des particuliers

Société immobilière Bélanger; Quebec; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Support Agent specializing in Executive Support. In this dynamic role, you will deliver exceptional technical assistance to executive-level clients, ensuring their needs are met promptly. Your responsibilities will include managing incidents, deploying software, and providing hands-on support when necessary. Join a vibrant team that values a rewarding work environment and offers opportunities to work on meaningful projects. If you are passionate about technology and enjoy helping others, this position is perfect for you.

Benefits

Group insurance & RRSP program

Free gym on site

Subsidized meal program

Dynamic work environment

Qualifications

• 7+ years of experience in technical support roles with a focus on executive-level support.
• Excellent communication and interpersonal skills to interact with executive clients.

Responsibilities

• Provide high-quality technical assistance to executive-level clients.
• Act as an escalation point for advanced help requests and manage service desk incidents.

Skills

Technical Support

Customer Service

Problem-Solving

Communication Skills

Interpersonal Skills

Technical Troubleshooting

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

ITIL

CompTIA

Microsoft

Cisco

Remote Tools

Job description

Location : MONTREAL EAST
Availability / Duration : ASAP + 3-months CONTRACT position
Work organization : Hybrid (3 days on site / 2 days teleworking)
Language : Bilingual (EN / FR)

MANDATORY

As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for executive-level customers, offering personalized assistance and always maintaining a high level of professionalism.

• Assisting in providing Customer Service support to executive level clients, on a rotational 24 / 7 schedule
• Act as an escalation point for advanced or difficult help requests from other TSAs
• Alert management to emerging trends in incidents.
• Deploy pre-packaged software as needed using automated deployment tools.
• Assist in software releases and rollouts according to change management best practices.
• Escalate incidents with accurate documentation to suitable technician or vendor, when required.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Assemble, image, and configure workstations, laptops and servers according to client specifications and details.
• Test fixes to ensure problem has been adequately resolved.
• Meet SLAs to manage end-user expectations.
• Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
• Other duties as assigned by upper management.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or experience
• 7+ years proven experience in technical support roles, with a focus on executive-level support preferred
• Excellent communication and interpersonal skills, with the ability to interact professionally with executive-level clients
• Strong problem-solving abilities and technical troubleshooting skills
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Knowledge in relevant technical areas (e.g., ITIL, CompTIA, Microsoft, Cisco) a plus
• Driving license is required
• Availability to work flexible hours, including evenings, weekends, and holidays

What we offer!

• Group insurance & RRSP program
• Free gym on site
• Two cafeterias on site (subsidized meal program available)
• Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun!

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.