agent, customer service - airline

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Assign seats to passengers using computer reservation systems
• Check passenger baggage to determine those which are oversized and overweight to ensure travel standards are met
• Prepare boarding passes for passengers
• Calculate load weights for aircraft compartments
• Plan load for aircraft
• Pre-flight documentation
• Maintain work records and logs
• Trace missing baggage and/or cargo shipments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Attend boarding gates and assist pre-boarding passengers
• Clerical duties (i.e. faxing, filing, photocopying)
• Make, cancel and change flight reservations
• Prepare and issue tickets and receipts
• Process money, cheques and credit/debit card payments
• Provide customer service
• Reserve seats for general public, travel agencies and tour companies

Additional Information

Security and Safety

• Airport security clearance
• Basic security clearance
• Criminal record check

Weight Handling

• Up to 23 kg (50 lbs)

Personal Suitability

• Dependability
• Initiative
• Organized
• Reliability
• Team player

Benefits

Other Benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available