Agent au service à la clientèle

Groupe Robert; Boucherville; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading transportation company is seeking a Customer Service Agent to manage orders and inquiries at their Boucherville terminal. The ideal candidate will have at least 3 years of experience in the customer service field and be bilingual in French and English. Responsibilities include processing orders, answering questions, and coordinating local operations. The position offers a supportive team environment, professional development opportunities, and various benefits.

Benefits

Group insurance and fringe benefits

Corporate discounts

Interesting professional development opportunities

Qualifications

• Minimum 3 years of experience in customer service in the transportation field (mandatory).
• Ability to work in a demanding and evolving environment.

Responsibilities

• Process orders received by fax or e-mail.
• Answer customer and driver inquiries.
• Coordinate operations at the local level.

Skills

Bilingual in French and English

Strong customer approach skills

Ability to work under pressure

Good computer skills

Team spirit

Resourcefulness

Concern for client satisfaction

Punctuality and attendance

Job description

Groupe Robert is currently looking for a Customer Service Agent for ____________ Terminal.

Your responsibilities will be as follows:

• Process orders received by fax or e-mail
• Data processing
• Answer customer and driver inquiries
• Provide exceptional customer service
• Follow up on pick-ups and deliveries
• Coordinate operations at the local level and through various Robert terminals to optimize customer shipments follow-up
• Address client needs efficiently
• Produce and fill out different types of documents
• Perform other administrative tasks

In order to join Groupe Robert's team, you must have:

• Minimum 3 years of experience in customer service in the transportation field (mandatory)
• Bilingual in French and English
• Strong customer approach skills
• Ability to work under pressure
• Knowledge of trip sheets
• Good computer skills
• Team spirit, resourcefulness, and autonomy
• Concern for client satisfaction
• Punctuality and attendance
• Ability to work in a demanding and evolving environment

Groupe Robert offers you:

• A team-oriented environment
• Interesting professional development opportunities
• Group insurance and fringe benefits
• Corporate discounts
• Cutting-edge technology systems and equipment
• An agile, efficient, and innovative company
• A safe environment with trainings and certifications

Schedules

Day shifts

Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible minorities, ethnic minorities, or people with disabilities are encouraged to apply, as our diverse workforce strengthens our logistics chain!

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