Aftersales Manager

Citygate Automotive Ltd; Lethbridge; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Aftersales Manager, where you'll lead a dynamic team in the Technical Service Department. This role focuses on enhancing customer care and achieving performance excellence through effective management and training. With a commitment to employee development and a culture that values teamwork, you'll have access to extensive training opportunities, internal career progression, and a range of benefits designed to support your well-being. Be part of a successful organization that has established itself as a leader in the automotive industry, providing exceptional service and quality training across various brands.

Benefits

In-house training academy

Electric Vehicle (EV) Training

Internal career progression

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Pension

Life assurance cover

Qualifications

• Proven ability to lead and motivate teams for maximum profit.
• Experience in managing an Aftersales department with profitable results.

Responsibilities

• Manage and support the technical service department.
• Implement training plans and monitor departmental performance.
• Contribute to budget development and improve customer care standards.

Skills

Team Leadership

Customer Service

Performance Management

Training and Development

Budget Management

Job description

Role overview

As the Aftersales Manager, your role will be to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.

Key responsibilities

1. Manage and support the technical service department
2. Undertake regular reviews of departmental performance
3. Undertake performance reviews and identify training needs
4. Implement appropriate training and development plans
5. Keep up to date with technical information and communicate relevant information to the team
6. Recruit departmental staff
7. Contribute to the development of annual budgets
8. Produce regular reports on departmental performance
9. Monitor and manage costs in accordance with agreed budgets
10. Continually work to improve customer care standards
11. Monitor and manage work in progress
12. Monitor and control cash, trade and warranty debtors
13. Attend meetings and training sessions

What's in it for you?

With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

1. Access to our in-house training academy for everyone
2. Electric Vehicle (EV) Training levels 1-4 for specific roles
3. Internal career progression opportunities across our various brands and locations
4. High street discounts
5. Wellbeing portal
6. Employee assistance programme
7. Purchase, service and parts discounts
8. Employee referral scheme
9. Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As an Aftersales Manager, you will ideally have the following skills and attributes:

1. Ability to lead, manage and motivate your team to maximise every profit opportunity, whilst delivering exceptional levels of customer service.
2. A stable and proven track record in managing an Aftersales department and be able to demonstrate delivering a profitable result
3. A full clean driving licence

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), providing excellent quality training and internal progression opportunities.