Aftersales Business Development Manager

Jaguar & Land Rove; Mississauga; Hybrid; CAD 92,000 - 118,000; Full time

Job summary

An established industry player is seeking an Aftersales Business Development Manager to drive parts sales and enhance customer retention. This dynamic role involves developing strategic initiatives, managing customer experience programs, and collaborating with various stakeholders to achieve ambitious sales targets. The ideal candidate will possess strong analytical skills, a deep understanding of the luxury automotive market, and exceptional relationship-building abilities. Join a people-first company that values diversity and offers a range of benefits, including generous time off and a global bonus program. If you are passionate about making a difference in the automotive industry, this opportunity is for you.

Benefits

Global Bonus Program

Discounted Luxury Vehicle Car Program

Generous time off policy

Health care and retirement plans

Maternity/Paternity Leave

Qualifications

• 5+ years of experience in aftersales business development in luxury automotive.
• Strong analytical skills to derive proactive solutions from data analytics.

Responsibilities

• Develop and execute strategic plans to increase parts sales.
• Monitor and report on parts sales performance against targets.
• Manage customer experience programs and analyze financial data.

Skills

Business Development

Customer Retention

Analytical Skills

Communication Skills

Relationship Building

Education

Bachelor's degree in Business Administration

Equivalent work experience

Job description

POSITION: Aftersales Business Development Manager
LOCATION: Mississauga, Canada

RECRUITMENT SALARY RANGE: $92,000 - $118,000*

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Customer Service Director, you will be responsible for developing and implementing strategic initiatives to maximize parts sales, improve customer retention, and optimize profitability within Customer Service. This role requires a deep understanding of the luxury automotive market, strong business acumen, and exceptional relationship-building skills. The successful candidate will work closely with retailers, internal teams, and external partners to achieve ambitious sales targets and elevate the overall customer experience.

WHAT TO EXPECT:

• Develop and execute strategic plans to increase parts sales across the dealer network.
• Develop and manage CPP parts sales incentive programs and promotions.
• Monitor and report on parts sales performance against targets.
• Develop and implement customer retention programs to enhance loyalty and repeat business.
• Manage our Customer Experience program, including branded goods and service events.
• Conduct market research to identify competitive trends and opportunities.
• Monitor competitor aftersales activities and pricing strategies.
• Develop and manage aftersales program budgets.
• Analyze financial data to identify opportunities for cost optimization and revenue growth.
• Perform other duties as required.

WHAT YOU WILL NEED:

• Bachelor's degree in Business Administration, Marketing, or equivalent work experience.
• Minimum of 5 years of experience in aftersales business development, preferably in the luxury automotive industry.
• Proven track record of achieving sales targets and improving customer retention.
• Strong analytical skills with the ability to determine proactive solutions to the outcomes of data analytics.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and willingness to travel.

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days).

*Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company.
• Global Bonus Program based on company performance.
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy.
• We offer a discounted Luxury Vehicle Car Program.
• Employees also receive generous health care and retirement plans.
• Maternity/Paternity Leave.
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Jaguar Land Rover Canada, ULC is an equal opportunity employer.

It is the policy of JLR Canada to extend equal employment and advancement opportunities to job applicants and employees without regard to race, religion, color, national origin, sex, veteran status, marital status, sexual orientation, age, disability, or any other category protected by applicable federal, state, provincial and local laws. If you are a job applicant and believe you may require an accommodation at any stage of the application and recruitment process for an open position with JLR Canada, please send an e-mail request to: [e-mail].

#WEAREJLR

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.