Afternoon Supervisor

v Leads by example and demonstrates the importance of treating every team member and guest with respect.

v Assists the Restaurant Manager in recruitment and retention strategies.

v Reacts immediately to issues requiring attention during the shift.

v Provides ongoing, specific direction to team members.

v Encourages an exciting and fun work environment while motivating team members to meet goals.

v Trains, orients, and monitors new team members, using PTS and feedback binder.

v Reports to Restaurant Owner, General Manager, Manager, and/or Assistant Manager on team member performance (positive or negative).

v Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain service levels through demonstrated floor leadership.

Hospitality Management

v Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members.

v Responds to guests in a friendly manner while maintaining an appropriate sense of urgency.

v Responds to guest service complaints promptly, resolving problems and turning potentially negative situations into positive ones.

v Assists in running company-wide incentive programs.

Operations Management

v Displays knowledge of and complies with applicable legislation.

v Enforces all Tim Hortons operating standards.

v Ensures all product and packaging are properly merchandised and stocked.

v Responsible for shift cash procedures.

v Maintains operational efficiency through the use of positioning charts.

v Supervises team members to ensure primary and secondary duties are completed.

v Ensures all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies).

v Keeps current on all new information via Portal or Townhall meetings.

v Assists the Restaurant Manager in driving sales and transactions during their shift.

v Completes all required shift documentation (e.g., records waste, manager walk-through, pre-rush checklists).

v Escalates issues and problems to management.

Health & Safety

v Complies with occupational health and safety legislation.

v Follows safe work practices and procedures.

v Uses or wears personal protective equipment as required.

v Reports all injuries, illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety policies to the Restaurant Manager or Owner.

v Does not operate equipment or work in a manner that endangers others.

v Ensures health and safety policies are followed, including documentation and reporting of injuries or accidents.

REQUIREMENTS

• Minimum 1 year of experience.

ABOUT THE COMPANY

Opportunity, flexibility, and new challenges every day are just a few reasons you'll be happy to join us. At Tim Hortons, you'll feel at home in a fun, flexible environment where guests are neighbors, co-workers are friends, and simple acts leave lasting impressions. We’d love you to join the team because it’s the people that make Tims, Tims. We’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. I understand that I may be applying to a franchisee-owned restaurant, and hiring decisions are made by the franchisee. Accommodations are available upon request.