After-Sales Support Manager

Systemex Industries Conseils; Laval (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Health spending account

Telemedicine

RRSP

Training reimbursement

On-site facilities

Job summary

Systemex Automation is seeking an After-Sales Support Manager to lead post-sales service activities, ensuring a high-quality customer experience while supporting service, maintenance, and parts revenue.

You will coordinate service calls, manage cross-functional teams, build long-term customer relationships, and identify opportunities to improve after-sales processes and performance. Fluency in French is mandatory; English is required for internal communications with clients outside Quebec.

Qualifications

• 3–5 years of relevant management experience, ideally in customer service, after-sales service, or technical support.
• Strong leadership and communication skills with ability to manage difficult situations.
• Fluency in French is mandatory; English required for internal/external communications.

Responsibilities

• Coordinate and monitor after-sales service calls, maintenance activities, interventions, and parts sales, ensuring documentation is up to date.
• Plan, prioritize, and coordinate service interventions to resolve customer needs.
• Gather information to initiate service calls and share with internal teams.
• Build and maintain trust-based relationships with customers and ensure a professional service experience.
• Identify sales opportunities related to parts, maintenance, and future customer needs.
• Lead, mentor, and motivate internal resources while coordinating with customers and cross-functional teams.
• Manage and resolve complex customer issues using strong problem-solving, negotiation, and decision-making skills.
• Identify opportunities to improve after-sales processes and procedures to enhance satisfaction and performance.

Skills

Leadership

Communication

Negotiation

Problem solving

Customer relationship management

French language

English communication

Job description

About Systemex Group

Systemex Group is a growing global organization bringing together complementary expertise in industrial automation and industrial consulting. We help our clients grow and improve customer satisfaction and financial performance through automation, productivity, reliability, operational performance, and the successful delivery of complex projects.

Our Organization Is Comprised Of Two Divisions

• Systemex Automation (SA) – Delivering innovative automation, robotics, control systems, digital manufacturing, and warehouse automation solutions with 24/7 customer support.
• Systemex Industrial Consulting (SIC) – Providing lifecycle services focused on operational readiness, commissioning, asset management, maintenance and reliability, workforce solutions, and operational excellence.

With over 120 employees and ambitious growth objectives, Systemex is committed to building scalable processes, fostering innovation, strengthening governance, enhancing cybersecurity, and leveraging Artificial Intelligence (AI) to deliver greater value to our employees and clients.

This opportunity is part of Systemex Automation (SA)

SA is an engineering and automation integration firm delivering innovative solutions for manufacturing, warehouse automation, and industrial process industries.

Our Multidisciplinary Team Combines Expertise In Automation, Robotics, Electrical Engineering, Mechanical Engineering, Software Development, And Systems Integration To Deliver Turnkey Solutions. Our Work Spans Five Key Areas

• Custom Projects
• Standard Automated Modular Cell Solutions
• Warehouse Automation
• Software Services & Products
• Industrial Digital Solutions

As we continue to grow, we are looking for passionate, innovative, and entrepreneurial individuals who enjoy solving complex technical challenges and making a meaningful impact.

About The Role

Systemex Automation is looking for an After-Sales Support Manager to lead post-sales service activities, ensuring a high-quality customer experience while supporting service, maintenance, and parts revenue. This role combines customer relationship management, service coordination, problem-solving, and team leadership in a fast-paced technical environment.

What You’ll Do

• Coordinate and monitor after-sales service calls, maintenance activities, interventions, and replacement parts sales, ensuring progress is documented and kept up to date.
• Plan, prioritize, and coordinate service interventions, making timely decisions to ensure successful resolution of customer needs.
• Gather and manage the information required to initiate service calls and ensure relevant information is shared with internal teams.
• Build and maintain strong, trust-based relationships with customers while ensuring a professional, responsive, and positive service experience.
• Identify sales opportunities related to parts, maintenance, and upcoming customer needs.
• Lead, mentor, and motivate internal resources while coordinating effectively with customers and cross-functional teams.
• Manage and resolve complex customer issues, using strong problem-solving, negotiation, and decision-making skills.
• Identify opportunities to improve after-sales processes and service procedures to enhance customer satisfaction and business performance.

What You Bring

• 3–5 years of relevant management experience, ideally in customer service, after-sales service, technical support, or a similar environment; automation experience is an asset.
• Strong leadership, communication, negotiation, problem-solving, and customer relationship management skills, with the ability to make decisions and manage difficult situations.
• Highly organized, autonomous, resourceful, and able to manage multiple priorities in a fast-paced environment.
• Strong business acumen with the ability to identify customer needs and develop service, maintenance, and parts opportunities.
• Proficiency in French is mandatory. Proficiency in English is also required in order to communicate effectively with internal clients and partners located outside of Quebec.

Why Join Systemex Automation?

• Work flexibility, including flexible hours and remote work;
• Competitive compensation, insurance, health spending account, telemedicine, and group RRSP;
• Professional development and support, including training through the LMS, professional order membership reimbursement, and safety boot reimbursement;
• A welcoming work environment with electric vehicle charging stations, a social club, BBQ events, coffee area, indoor and outdoor bike storage, and on-site sports activities.

We are committed to equal employment opportunities and an inclusive workplace for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Your personal information is handled in accordance with applicable privacy legislation, including Quebec's Law 25 where applicable.