After-Sales Customer Service Agent (Part-Time)

Maison Corbeil; Toronto; On-site; CAD 40,000 - 55,000; Part time

Job summary

A leading furniture retailer in Toronto is looking for a part-time Customer Service Agent / After-Sales to assist with customer inquiries and complaints. Candidates should have at least 2 years of experience in customer service and possess strong communication and organizational skills. The position offers a flexible schedule, comprehensive training, and opportunities for career growth.

Benefits

Competitive salary

Flexible part-time schedule

Comprehensive, fully paid training

Employee discounts

Free on-site parking

Qualifications

• At least 2 years of experience in a customer service department.
• Exceptional follow-up and organizational skills.
• Ability to thrive under pressure in a fast-paced environment.

Responsibilities

• Assist customers with issues regarding their furniture orders.
• Liaise with delivery providers and customers to resolve issues.
• Investigate complaints and communicate with relevant departments.
• Enter information into the system and track actions.

Skills

Problem-solving

Listening skills

Empathy

Verbal communication

Written communication

Organizational skills

Multitasking

Tools

MS Office

Inventory operating systems

Job description

We are currently seeking to fill a Customer Service Agent / After-Sales position for our Toronto store.

SOME OF WHAT WE OFFER

• A competitive salary based on your experience, recognizing your unique skills and contributions.
• Flexible part-time schedule, 4 days per week, including Saturday and Sunday (9 a.m. to 5 p.m.), plus weekday shifts tailored to your availability.
• A positive and supportive work environment, led by an engaging and knowledgeable manager invested in your success.
• Free on-site parking and an easily accessible location for a hassle-free commute.
• Comprehensive, fully paid training setting you up for success from day one.
• Opportunities for long-term career growth, as we believe in promoting from within.
• Exclusive employee discounts on our wide range of products.

RESPONSIBILITIES

• Assist customers with issues regarding their furniture orders and ensure their satisfaction through phone, email, and in-person contact.
• Liaise with delivery providers to address delivery issues and reassure clients regarding resolutions.
• Investigate complaints and concerns, contact relevant departments and third-party resources to find solutions, and communicate with customers to resolve situations.
• Respond to client inquiries and create service work orders as required, following company policies and procedures.
• Coordinate service calls and follow through to ensure complete customer satisfaction.
• Enter information into the system and track actions and results accordingly.
• Maintain customer satisfaction by being proactive, creative, and organized.
• Assist with other store administrative duties as required.

WHAT YOU BRING TO THE TEAM

• At least 2 years of experience in a customer service department.
• Excellent problem-solving, listening skills, and empathy to ensure a premium customer experience.
• Exceptional follow-up, organizational, and computer skills to be efficient in the role.
• Strong verbal and written communication skills.
• Solid multitasking abilities with an emphasis on attention to detail.
• Proficiency with inventory operating systems and computer skills (emails, MS Office, etc.).
• Ability to thrive under pressure and in a fast-paced environment.
• A positive attitude and ability to work well independently and in a team setting.

If you believe you are the part-time Customer Service Agent / After-Sales professional we are seeking, do not hesitate to apply today! We look forward to meeting you!

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