After-Sales Coordinator, Custom window covering department

Linen Chest; Laval; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as an After-Sales Coordinator in the Custom Window Covering Department! This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will facilitate smooth order processing, collaborate with design and installation teams, and ensure timely fulfillment of customer orders. Your attention to detail and strong communication skills will be crucial in maintaining high standards of service. If you're ready to take on a rewarding challenge and make a significant impact, this opportunity is for you!

Qualifications

• Experience in administrative roles with a focus on customer service.
• Exceptional attention to detail and strong communication skills.

Responsibilities

• Process and follow up on custom orders ensuring accuracy.
• Provide excellent customer service via calls and emails.

Skills

Customer Service

Data Entry

Time Management

Communication Skills

Multitasking

Collaboration

Attention to Detail

Flexibility

Education

High School Diploma

Experience in Administrative Role

Tools

Microsoft Teams

Microsoft Office

Job description

After-Sales Coordinator, Custom Window Covering Department

Full-time

As our After-Sales Coordinator in the Window Treatment Department, you will be instrumental in facilitating the smooth operation of our Shop at Home (custom window covering) department's administrative functions, ensuring a seamless flow of orders from initial sales to final installation or after-sales service. Collaborating closely with our Design and Installation teams, as well as our esteemed suppliers such as Hunter Douglas, you will play a crucial role in meeting deadlines, ensuring accurate information dissemination, and prompt order fulfillment. Exceptional customer service, including handling client inquiries, is also a key aspect of this role. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to delivering outstanding results.

Responsibilities:

• Process and meticulously follow up on orders for custom blinds and curtains, maintaining accuracy across contract pricing, cost pricing, and MSRP pricing.
• Conduct data entry tasks with precision and efficiency to facilitate smooth order processing.
• Foster daily communication channels with decorators and suppliers to monitor order progress and promptly resolve any arising issues.
• Proactively anticipate and address potential challenges and issues related to orders or after-sales service.
• Occasionally prepare and package special orders for our warehouse team to expedite shipment.
• Provide prompt, courteous responses to customer calls and emails, ensuring a positive and customer-centric experience.
• Collaborate seamlessly with team members, offering support and seeking assistance when needed to optimize efficiency and workload management.
• Effectively manage time to meet deadlines and prioritize tasks in alignment with departmental objectives.
• Undertake additional administrative duties as delegated by the Supervisor, demonstrating flexibility and adaptability.

Minimum Requirements:

• Previous experience in an administrative role, with a strong preference for candidates with customer service experience.
• Exceptional attention to detail and accuracy in data entry and order processing.
• Outstanding communication skills, both verbal and written.
• Demonstrated ability to manage time effectively and meet deadlines in a dynamic, fast-paced environment.
• A collaborative team player mindset, willing to offer and seek support as needed.
• A positive attitude, professional demeanor, and genuine passion for delivering exceptional customer service and achieving results.
• Flexibility to adapt to changing priorities and effectively manage multiple tasks simultaneously.
• Proficiency in Microsoft Teams, Office, and other relevant software applications.