After Hours IT Support Student Worker

Tyndale University; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established educational institution is seeking a dedicated Student After Hours IT Support to provide essential technical assistance during evening and weekend classes. This role involves ensuring all classroom technology is functional, assisting with IT equipment, and maintaining communication with reception for support requests. Ideal candidates will possess strong problem-solving and communication skills, with a commitment to delivering excellent customer service. This position offers a unique opportunity to gain hands-on experience in IT support while contributing to the vibrant campus community. If you are a current student looking to develop your skills in a supportive environment, this role is perfect for you.

Qualifications

• Must be a current full-time Tyndale student in good academic standing.
• 0-6 months of hands-on IT technical and service experience required.

Responsibilities

• Provide technical support for evening and weekend classes and events.
• Check classrooms and computer labs for equipment functionality.

Skills

Problem-solving skills

Communication skills

Organizational skills

Ability to work independently

Education

High school diploma

Current full-time Tyndale student

Tools

Windows operating system

MAC operating system

Computer hardware

iPhone and Android OS

Printers

Wireless internet (WiFi)

Job description

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

The Student After Hours IT Support position is responsible for providing technical support for evening and weekend classes, as well as, both internal and external events held on-site.

This position is accepting applications and takes effect Fall 2025.

PRIMARY RESPONSIBILITIES

1. IT After Hours Support

• Remain in contact with the main reception via radio to address any classroom support requests.
• Check all classrooms not currently in use for any equipment not functioning correctly.
• Check the three computer labs to ensure they are in good working order.
• Check that printers are fully stocked with paper, are not jammed or displaying any errors.
• Provide a summarized report of all incidents and support requests.
• Submit completed “Shift Report” at the end of each shift.
• Submit timesheet to supervisor by the prescribed date.

POSITION QUALIFICATIONS

Education

• High school diploma
• Must be a current full-time Tyndale student in good academic standing

Experience

• 0-6 months of hands-on IT technical and service experience
• In-depth experience with Windows and MAC operating systems
• Experience or familiarity with computer hardware, iPhone and Android OS’s, printers, wireless internet (WiFi), Windows 7/10, Mac OS

Skills and Abilities

• Good problem-solving skills
• Strong communication skills with a customer service focus
• Strong organizational and prioritization skills
• Ability to remain calm in challenging situations
• Proven ability to identify problems, develop and evaluate options, and implement solutions

Personal Characteristics

• Ability to work independently as well as in a group
• Customer-focused attitude
• A keen desire to serve family, church, work and community.
• A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

Physical and Mental Demands

• Standard office environment
• Ability to lift moderately heavy IT equipment safely
• Availability to provide end users with on-call support after regular business hours
• Stamina to respond to various end user requests

Hourly Rate: $18.00

How to Apply

External candidates can apply for the position at the External Career Center. While we thank all those interested, only those selected for an interview will be contacted.

Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Center can be accessed through the path Myself > Talent > Career Center.