After Hours Facilities Maintenance Coordinator – Award Winning Facilities Firm

Freshco

Canada

Remote

CAD 34,440 - 41,328

Part time

14 days+

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Benefits offered by this job

Dental care

Employee assistance program

Extended health care

On-site parking

Paid time off

Work from home

Job summary

A leading facilities maintenance company is seeking a part-time After Hours Facilities Maintenance Coordinator to manage work orders and dispatch technicians across North America. Ideal candidates will have at least 4 years of experience in facilities maintenance, exceptional communication skills, and the ability to work independently. You will ensure that operations run smoothly overnight, maintaining compliance and building relationships with technicians. The role offers a competitive pay of CA$25.00 - CA$30.00 per hour and various employee benefits.

Qualifications

Minimum of 4 years experience in a multi-site facilities maintenance environment preferred.
Experience using work order platforms is essential.
Bi-lingual language skills are an asset.

Responsibilities

Coordinate work orders and dispatch technicians effectively.
Maintain and update detailed work order records.
Schedule and verify technician compliance with requirements.

Skills

Exceptional communication

Interpersonal skills

Organizational skills

Problem-solving

Bilingual

Education

4+ years in facilities maintenance

Tools

QuickBase

Service Channel

Job description

After Hours Facilities Maintenance Coordinator – Award Winning Facilities Firm

Freshco Retail Maintenance is looking for organized, motivated, and skilled individuals for part-time overnight shifts (9pm - 9am). You will coordinate work orders, dispatch technicians, and keep multi-site retail facilities across Canada running smoothly - all while most of the world sleeps. If you love problem-solving, staying on top of things, and making a real impact behind the scenes, this is the role for you!

Join the Freshco Team. Join the Freshco Movement!

Are you an experienced and highly motivated Facilities Maintenance Coordinator looking for an incredible new experience? Or are you a fun, smart, organized team player with coordinating and office experience? If yes, keep on reading...@ www.freshco.ca

*We arenot affiliated with the FreshCo grocery store chain or anyIT services company.**

Job Summary: Freshco's After Hours Facilities Maintenance Coordinator is responsible for servicing multi-site retail clients across North America. From start to finish, Facilities Coordinators process work order requests received by our clients, and follow them through to completion into the billing process. Furthermore, the Coordinator negotiates rates and develops meaningful relationships with the technicians and monitors their performance.

Professionally respect Freshco with clients, including store managers, corporate facilities managers, technicians, and all other external stakeholders as directed.

Responsibilities of this position include but are not limited to the following:

Work Order & System Management

Create, log, and manage all maintenance requests in Freshco’s work order management system (QuickBase)
Maintain detailed work order records, including notes, follow‑up dates, technician details, and financial summaries
Update client platforms accurately and in a timely manner
Organize and prioritize incoming emails based on urgency and severity
Prepare end‑of‑day reports and manage work order escalations

Scheduling & Dispatch

Schedule and dispatch appropriate technicians to complete maintenance requests
Ensure all work orders are completed within client Service Level Agreements (SLAs)
Verify technicians meet all Freshco and client compliance requirements
Ship required parts or devices to technicians and/or store managers as needed
Negotiate technician rates while ensuring designated margins are achieved
Build and maintain respectful, professional relationships with technicians
Obtain and review technician quotes, including scope of work, materials, labor, and pricing
Collaborate with the Vendor Relations Team to source and onboard new technicians in assigned service areas
Prepare quotes in QuickBase for review by the Senior Coordinator or Facilities Maintenance Manager
Confirm correct tax rates and enter quotes into client platforms for approval
Manage “awaiting technician bills” in coordination with the Administrative Coordinator to ensure invoices are received within 5–7 business days
Audit invoices for accuracy, approve, and move to invoicing status
Monitor client and technician rates to ensure margin targets are met
Collaborate with internal teams across North America, including Invoicing and Vendor Relations
Work directly with store managers and/or landlords on facility improvements and general maintenance issues

Education and other skills:

Minimum of 4 years experience in a multi‑site facilities maintenance environment preferred, or 3+ years of experience in customer service or administrative support
Experience using QuickBase, Service Channel and other work order platforms
Bi‑lingual language skills is an asset
Exceptional communication and interpersonal skills required
Willingness and ability to learn to meet the changing requirements of the position
Ability to work effectively and independently from a local Freshco office or remotely

Other duties and qualities required for this position:

Willing to participate in Freshco's philanthropy initiatives
Contributes to ideas to advance their position, the division, and even Freshco overall
Demonstrates an "intrapreneur" mind‑set and related actions
Open to preforming other duties as required
Takes full accountability for their actions and reactions - wins and losses

Apply today!

Freshco is committed to equal employment opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process.

Job Type: Part‑time