Aerie Restaurant Server Assistant (PT)

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1612

SUMMARY

Fine Dining Server Assistant’s are responsible for creating an exceptional dining experience, greeting guests, and anticipating their needs. Responsibilities also include bussing tables, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dishes and silverware to the dish area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Dispose of trash, maintain the cleanliness of all dining areas and fountain beverage stations
• Maintain cleanliness and organization of restaurant areas including kitchen, server, and seating areas
• Carry dirty dishes from dining room to kitchen
• Welcome and interact with guests in a positive and friendly manner
• Anticipate guests' needs and assist with directions, event schedules, and other information or assistance as needed
• Perform deep cleaning according to deep cleaning schedule or as needed
• Greet guests and perform water service offering guests beverage choices
• Change linens and reset tables properly
• Understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• High School Diploma or equivalent
• Previous work experience within an upscale high volume establishment
• Knowledge of a full service dining environment is preferred
• Excellent interpersonal skills and a team player attitude
• Previous restaurant experience; understanding of full service environment and experience working in a hospitality role is preferred.

OTHER SKILLS AND ABILITIES

Skill in establishing and maintaining effective working relationships with staff; ability to handle cash and accurately make change. Must be able to understand and comply with all departmental and company rules, regulations, policies, and procedures. A fine dining Server Assistant must be able to handle difficulties with customers and staff alike. The Server Assistant is responsible for keeping multiple details organized and requires good organizational skills, and help other staff members when able. Ability to multitask and work in a very fast-paced environment. Speed, accuracy, and efficiency are required, and ability to work well under pressure. Self-directed (can complete tasks with minimal supervision). Willingness to learn new concepts and ideas. Understands principles of proper sanitation. Willing to follow instructions and take direction. Can complete repetitious tasks while maintaining quality. Exhibits a positive, friendly, and helpful attitude to our guests and fellow staff members. The position requires that you work 3-5 days per week and is able to work a flexible schedule that may include evenings, weekends, Sunday mornings, and holidays.

TYPICAL PHYSICAL DEMANDS

Physical demands for a Server Assistant position include lifting heavy trays, standing for extended periods of time, and excellent hand-eye coordination. Other physical demands include being able to walk for long periods of time without rest or sitting down, especially on a very busy night. Balance is also a must for any Server Assistant. Must be able to climb stairs and walk on uneven surfaces on an occasional basis. Must be able to frequently lift and carry up to 50lbs at shoulder height. Must be able to bend, squat, push, and pull frequently. Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently; squeezing and overhead reaching occasionally.

TYPICAL MENTAL DEMANDS

Able to deal with stress associated with a fast-paced work environment. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels. Must have a passion for creating an exceptional experience for all guests.

WORKING CONDITIONS

This position is located inside, with occasional loud noise levels. Thermostats that run the heating and cooling systems control the temperature of the restaurant.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.