AE - Store Team Leader (Store Manager)

AEO; Victoria; On-site; CAD 45,000 - 70,000; Full time

Job summary

AEO is seeking a full-time Store Team Leader in Victoria, Canada. The ideal candidate will drive store sales, lead and develop a high-performing team, and maintain exceptional store standards. With a focus on operational excellence and guest experience, this role requires strong leadership and business acumen. Associates enjoy benefits including discounts on products and opportunities for career advancement within a supportive company culture.

Benefits

40% off products at AE & Aerie year-round

Participation in store contests

Opportunities for development and learning new skills

Qualifications

• Previous experience in a retail management role.
• Ability to analyze reports to drive sales.
• Strong communication and conflict management skills.
• General understanding of employment law.
• Flexible availability for various shifts.

Responsibilities

• Drive sales by maximizing overall store productivity and guest loyalty.
• Analyze reporting and daily sales trends for business decisions.
• Recruit, hire, and retain a high-performing team.
• Champion a culture of teamwork and recognition in the store.
• Maintain AEO Brand Visual Standards for merchandising.
• Manage workforce scheduling to meet business needs.

Skills

Retail management

Team leadership

Sales analysis

Conflict management

Job description

YOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your store is always rocking AEO Brand Standards. Most importantly, you bring your REAL self to work every day!
YOUR RESPONSIBILITIES

• You have a passion for driving results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience. You're entrepreneurial-minded and you create, manage and own your store's business plan to meet KPI goals.
• You're a business innovator: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals.
• You're a people leader: You're passionate about recruiting, hiring and retaining a high-performing team. You're an advocate for your team's development, you encourage your team to pursue internal opportunities, and you always have a succession plan in place to ensure a clear career path for all associates. You take pride in developing store leadership through leadership development training, performance feedback, individual development plans and annual performance reviews.
• You know that teamwork makes the dream work: You champion a culture of teamwork and recognition by establishing and communicating goals, holding your team accountable to brand standards, and celebrating and rewarding outstanding performance daily.
• Your store rocks AEO Brand Standards: You ensure your store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes. You are the "go-to" when it comes to Floorsets, merchandise adjustments and replenishment and your team always has a clear understanding of their role in keeping the store guest-ready.
• Workforce Management - it's your "thing" : You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to make scheduling adjustments to meet business needs. As a result, payroll is always in check and you're always leveraging your top talent to deliver an impeccable guest experience.
• Integrity is your middle name: You demonstrate integrity when making compensation decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow AEO's policies and procedures, and you do the right thing - always.

YOU'D BE GREAT FOR THIS ROLE IF:

• You love AE and Aerie products!
• You've led functional teams in a retail management role previously - #practicemakesperfect!
• You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
• You know how to lead and develop teams and have a general understanding of employment law.
• You have a track record of effective communication and conflict management.
• Business acumen? You've got it!
• You understand how to analyze reporting to drive sales.
• You have flexible availability - you're available to work when the guest shops!

OUR ASSOCIATES LOVE AEO BECAUSE:

• They work with REAL people - there's nothing like your #AEOFamily.
• They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
• They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
• They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

Quebec Applicants: In Quebec, Store Team Leaders are required to communicate with the Canadian head office outside of Quebec and the Global head office in the United States, such that English proficiency is required for this role.