Advisory Agent, Member and Client Experience

Desjardins Group; Warwick; On-site; CAD 40,000 - 60,000; Full time

Job summary

A financial services organization seeks a full-time member/client experience advisory agent in Warwick, Quebec. The role involves enhancing member and client satisfaction, promoting digital solutions, and offering personalized banking support. Candidates should have a high school diploma, at least two years of relevant experience, and strong communication skills, with French proficiency necessary. Benefits include competitive salary, annual bonus, and comprehensive health coverage.

Benefits

Competitive salary and annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement for health and wellness expenses

Qualifications

• 2 years of relevant experience is required.
• Knowledge of French is necessary.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Support members and clients by providing information about technological tools and applications for transactions.
• Contribute to business development and maintain business relationships.
• Assist clients facing fraud or irregularities.

Skills

Communication

Situational adaptability

Tech savvy

Education

High school diploma in a related field

Job description

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to :

• Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.

• Contribute to business development and maintain business relationships through service delivery and activities.

• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

• Stay on top of the latest standards, products and services in your field.

• Uphold compliance, security and risk management standards.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• High school diplomas in a related field

• A minimum of two years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Communicates effectively, Situational adaptability, Tech savvy

#LI-Onsite

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-08-21