Advisory Agent, Member and Client Experience

Desjardins; Trois-Pistoles; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible vacation

Pension plan

Group insurance

Telework equipment

Job summary

Desjardins in Bas Saint-Laurent, Quebec is seeking members-support professionals for on-site, full-time roles. You will guide members and clients on existing applications and tools to enable self-service, contribute to business development, and assist with fraud issues by directing them to the right partners.

The position offers competitive compensation and a defined benefits pension plan. Desjardins emphasizes equity and accessibility in its recruitment.

Qualifications

• Assist members and clients by telling them existing applications and tools to help them transact and operate on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure they are referred to the appropriate partners.

Responsibilities

• Help members and clients use applications and tools to perform transactions.
• Contribute to business development and maintain client relationships through service delivery.
• Assist members and clients with fraud or irregularities and refer to appropriate partners.

Skills

Customer service

Sales support

Fraud awareness

Relationship building

Job description

The work mode arrangement for the position is full-time on site.

Several opportunities are currently available in Bas St-Laurent region.

Required

• Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own
• Contribute to business development and maintain business relationships through service delivery and activities
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What You Bring To The Table

The Desjardins Cooperative Institute (DCI)—provides a unique opportunity to receive training for a career suited to your skills, goals and education.

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)