Advisory Agent, Member and Client Experience

Desjardins; Mascouche; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Telework equipment

Job summary

Desjardins on-site, full-time position offering direct member and client support to navigate existing applications and tools for transactions. The role also focuses on sustaining business relationships through service delivery and related activities.

Additional responsibilities include assisting members and clients who face fraud or irregularities, with referrals to the correct partners as needed. A competitive salary and annual bonus accompany a comprehensive benefits package.

Responsibilities

• Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

Job description

The work mode arrangement for the position is full-time on site.

Required

• Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)