Advisor, Talent Acquisition Delivery Performance

At CN, every day brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely—helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on, and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary:

The Advisor, Talent Acquisition Delivery Performance ensures the efficiency, accuracy, and effectiveness of recruitment operations through data-driven insights and process optimization. They monitor key hiring metrics, analyze trends, collect stakeholder feedback, and drive continuous improvements. They oversee quality assurance for job postings, requisitions, and offer letters to maintain consistency, compliance, and a seamless candidate experience.

Major Responsibilities:

1. Recruitment Performance Monitoring & Analytics
2. Lead the performance monitoring of recruitment delivery activities.
3. Monitor and analyze key recruitment performance indicators (e.g., time-to-hire, cost-per-hire, source of hire, quality of hire, candidate satisfaction) to assess efficiency and effectiveness.
4. Provide regular data-driven insights and reporting to leadership on recruitment performance trends, identifying successes and areas for improvement.
5. Leverage data analytics to continuously optimize recruitment processes, drive efficiencies, and enhance overall team performance.
6. Experience & Continuous Improvement
7. Collect and assess feedback from candidates and hiring managers. Propose recommendations to improve the hiring experience and address process gaps.
8. Collaborate with cross-functional teams to identify inefficiencies, gather stakeholder feedback, and implement continuous improvement initiatives to enhance the end-to-end recruitment process.
9. Work with Talent Acquisition Process Owner to adjust processes based on insights and KPIs.
10. Ensure quality control (QA) across requisitions, job postings, and offer letters, maintaining accuracy, consistency, and compliance with legal and organizational standards.
11. Collaborate with Talent Acquisition and HR teams to refine workflows, enhance operational effectiveness, and ensure a seamless hiring process.

Requirements:

Education / Certification / Experience

• Bachelor’s degree in Human Resources, Business Administration, Analytics, or a related field.
• 3–5 years of experience in talent acquisition, recruitment analytics, or HR performance reporting.
• Proven experience using data and performance metrics to evaluate and improve recruitment processes.
• Proficiency with recruitment systems.
• Ability to communicate effectively in English and French (written & oral). Any designation for these above would be considered an asset.

Skills / Functional Knowledge

• Demonstrates strength in Data Insights to guide informed decision-making.
• Maintains a strong focus on Customer Centricity in all interactions and processes.
• Applies Critical Thinking to assess situations and identify effective solutions.
• Approaches challenges in a Solution-Oriented manner to drive outcomes.
• Utilizes Change Management strategies to support successful transitions.
• Promotes a culture of Continuous Improvement to enhance performance.
• Embraces an Agile Mindset to adapt and thrive in dynamic environments.
• Applies effective Negotiation skills to align interests and reach agreements.
• Leverages Knowledge of the Network to build effective partnerships and navigate the organization.
• Demonstrates Digital Mindset & HR Technology Proficiency to optimize tools and systems in support of strategic goals.
• Maintains a Process-Driven approach to ensure consistency, efficiency, and continuous improvement.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500-mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability, and our customers, providing operational and supply chain excellence to deliver results.