Advisor, Sales and Customer Service, Level 1, Maskatel

Bell; Saint-Hyacinthe; Remote; CAD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen im Telekommunikationssektor sucht einen engagierten Kundenservice-Mitarbeiter, der als Botschafter für die Marke fungiert. In dieser spannenden Rolle sind Sie dafür verantwortlich, den Kundenservice zu personalisieren, indem Sie aktiv auf die Bedürfnisse der Kunden eingehen und geeignete Produkte und Dienstleistungen empfehlen. Sie werden auch mit der Verwaltung von Kundenanfragen und der Durchführung von Nachverkäufen betraut. Wenn Sie eine Leidenschaft für Kundenservice und Verkauf haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice, insbesondere im Call Center.
• Starke Fähigkeiten im Verkauf von Produkten und Dienstleistungen.

Responsibilities

• Verkauf von Produkten und Dienstleistungen basierend auf Kundenbedürfnissen.
• Durchführung von After-Sales-Service-Aktivitäten.
• Kundenbindung durch Problemlösung und Unterstützung.

Skills

Kundenservice

Verkaufskompetenz

Teamarbeit

Interpersonelle Fähigkeiten

Analytische Fähigkeiten

Computerkenntnisse

Französischkenntnisse

Englischkenntnisse

Education

Hochschulabschluss

DEP in Kundenservice oder verwandten Bereichen

Job description

Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services.

Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions.

Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.

Summary

The role involves providing personalized customer service as a Maskatel ambassador. This includes active listening to determine customer needs and recommending suitable products and services. Account-related inquiries will also be addressed.

Main responsibilities

• Sell products and services based on customer needs
• Perform after-sales service activities (invoicing, address changes, general information, solve customer problems or refer them to the department concerned)
• Use surveys to question customers on their satisfaction level
• Retain customers who want to cancel or reduce their products and services
• Manage clients' administrative files
• Occasionally solicit active customers and potential customers

Qualifications

• Have a completed high school diploma
• DEP in in one of the following programs : Customer Service Agent, Sales and Consulting Representative, Call Center Agent, Administration or Secretarial (any equivalent experience will be considered)
• Experience as a call center representative and / or in a customer service related position
• Experience in a sales team
• Experience as a team resource person
• Ability to communicate and work in a team
• High sense of ethics
• Shows courtesy, respect and diligence towards customers
• Outgoing and good verbal expression on the phone
• Interpersonal skills
• Strong skills in selling products and services by phone
• Good synthesis and analysis skills
• Ability to take charge and move files forward
• Ease in learning and using computer systems
• Methodical and rigorous in one's work
• Interest in the field of telecommunications and / or technologies
• Knowledge of English and French, oral and written, in the course of their duties, this person will be required to interact with French & English-speaking stakeholders

Conditions of employment

• Position attached to the Saint-Hyacinthe office (Workways Remote Profile)
• Full-time position (40 hours / week)

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Non Management

Job Status : Regular - Full Time