Advisor, Sales and Customer Service, Level 1, Maskatel

Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services.

Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions.

Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.

Summary

The role involves providing personalized customer service as a Maskatel ambassador. This includes active listening to determine customer needs and recommending suitable products and services. Account-related inquiries will also be addressed.

Main responsibilities

• Sell products and services based on customer needs
• Perform after-sales service activities (invoicing, address changes, general information, solve customer problems or refer them to the department concerned)
• Use surveys to question customers on their satisfaction level
• Retain customers who want to cancel or reduce their products and services
• Manage clients' administrative files
• Occasionally solicit active customers and potential customers

Qualifications

• Have a completed high school diploma
• DEP in in one of the following programs : Customer Service Agent, Sales and Consulting Representative, Call Center Agent, Administration or Secretarial (any equivalent experience will be considered)
• Experience as a call center representative and / or in a customer service related position
• Experience in a sales team
• Experience as a team resource person
• Ability to communicate and work in a team
• High sense of ethics
• Shows courtesy, respect and diligence towards customers
• Outgoing and good verbal expression on the phone
• Interpersonal skills
• Strong skills in selling products and services by phone
• Good synthesis and analysis skills
• Ability to take charge and move files forward
• Ease in learning and using computer systems
• Methodical and rigorous in one's work
• Interest in the field of telecommunications and / or technologies
• Knowledge of English and French, oral and written, in the course of their duties, this person will be required to interact with French & English-speaking stakeholders

Conditions of employment

• Position attached to the Saint-Hyacinthe office (Workways Remote Profile)
• Full-time position (40 hours / week)

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Non Management

Job Status : Regular - Full Time