Advisor, People & Culture

PBC Solutions (Canada); Victoria; Hybrid; CAD 76,000 - 115,000; Full time

Job summary

A leading company in British Columbia seeks an Advisor for the People & Culture department. This 6-month term position involves diverse responsibilities including employee relations, performance management, and recruitment. The role supports both union and non-union teams, aiming to foster a best-in-class employee experience in a hybrid work environment.

Qualifications

• 5-7 years of progressive HR / People & Culture experience.
• Experience managing complex employee and labour relations.
• Well-rounded understanding of various HR disciplines.

Responsibilities

• Coach and advise managers on HR policies and performance management.
• Support recruitment processes, ensuring inclusive practices.
• Analyze HR metrics to inform strategy and decision-making.

Skills

Communication

Problem-solving

Coaching

Customer Service

Conflict management

Education

Bachelor’s degree in Human Resources, Business Administration, or a related field

CPHR designation or equivalent

Tools

Workday

Job description

PBC Solutions is looking for an Advisor, People & Culture to join our People and Culture department! This is a 6-month term position.

Please note: PBC Solutions is headquartered in Saanichton, BC (a suburb of Victoria) and operates in a hybrid virtual and in-person environment. The successful candidate must be able to be in-office at least twice per week.

About PBC Solutions

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work, and this role will support this business growth.

Position Summary:

The Advisor, People & Culture is a key member of the PBC Solutions (PBCS) People & Culture Team. With the support of the Manager, People & Culture, the People & Culture Advisor is responsible for various people-related activities that support the success and growth of the organization. This includes partnering closely with managers and talent across the organization on a variety of topics impacting the employee experience, including talent acquisition, performance and development, people and team dynamics, and employee relations concerns.

This role supports both Unionized and Non-Unionized teams and is responsible for confidently navigating complex HR matters in a fast-paced and evolving environment. The position plays a critical role by serving as a key business partner to work on people-related opportunities, resolve challenges and in paving the way for a best-in-class employee experience.

Primary Duties:

Employee Relations:

• Coach and advise managers and team members on a variety of topics, including but not limited to HR policies, employment law, performance and development, people and team dynamics, and employee relations concerns.
• Support and guide workplace investigations and disciplinary processes.
• Partner with teams to keep a pulse on what’s going on within their areas, and how this may impact the business.
• Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high-quality execution.
• Be a trusted advisor on all people-related matters for assigned business areas.

Labour Relations:

• Collaborate with union representatives and interpret collective agreement. Ensure compliance with collective agreement and other applicable legislation.

Performance and Development:

• Coach leaders on performance issues, progressive discipline, and development planning. Promote a high-performance culture aligned with organizational goals.

Recruiting & Onboarding:

• Support recruitment processes, ensure inclusive hiring practices, and facilitate onboarding for new employees.

HR Policy & Compliance:

• Collaborate and partner with the broader People & Culture team to develop, update, roll out and ensure consistent application of HR policies and procedures.
• Maintain knowledge of legal requirements and government reporting regulations.

Organizational Development:

• Assist with organizational changes, culture initiatives, and workforce planning. Champion initiatives that drive employee engagement and DEIA (Diversity, Equity, Inclusion and Accessibility).
• Review and update job descriptions.

HR Projects:

• Contribute to the department’s operational and strategic objectives.
• Lead or contribute to HR projects and initiatives including policy updates, performance and development programs and employee engagement strategies.

Data & Reporting:

• Analyze HR metrics and trends to inform strategy and decision-making. Provide regular reports on workforce statistics and KPIs.

Administration:

• Prepares various documents as required (e.g. offer letters, letters of expectation etc.).
• Develops and supports onboarding, offboarding and leave admin processes.
• Collaborates with other P&C team members to ensure employee records (digital and/or paper) are maintained accurately and completely.
• Processes employee transactions in Workday (HRIS) including new hires, promotions, separations, etc.

Miscellaneous:

• Conducts research of current and upcoming HR trends and best practices, sharing knowledge with broader P&C team.
• Maintains compliance with applicable employment laws and regulations.
• Collaborates with other P&C team members in the organization of employee and corporate events.
• Other duties as assigned.

Required Education and Experience:

• 5-7 years’ of progressive HR / People & Culture experience.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• CPHR designation or equivalent is preferred but not required.
• Proven experience in managing complex employee relations and labour relations issues.
• Experience supporting exempt and non-exempt teams.
• Well-rounded experience with a variety of HR /People & Culture disciplines such as employee relations, organizational design, performance management / development, and talent acquisition.
• Experience with Workday is preferred but not required.
• An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities:

• Ability to coach and influence leaders and employees.
• Exceptional communication skills, problem-solving and customer service skills.
• Ability to balance interests of multiple interested parties.
• A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.
• Ability to operate in a fast-paced, sometimes ambiguous environment.
• Team player, willing and able to step outside of normal duties as and when needed, to support the success of the broader People & Culture team in meeting objectives.
• Attention to detail and ability to prioritize work using independent judgment, under general direction.

Required Competencies:

• Communication
• Problem-solving
• Accountability
• Growth Mindset
• Balancing multiple interested parties
• Conflict management

What's in it for you?

We offer market-based salaries. The base salary range for this position is $76,800 - $115,000 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

Does this opportunity resonate with you?

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

This posting will be open until filled. We will start reviewing applications on June 18, 2025, and will continue to receive applications until the position is filled