Advisor, Governance & Compliance

DIVERSEcity Community Resources Society; Surrey; Hybrid; CAD 70,000 - 96,000; Full time

Job summary

DIVERSEcity Community Resources Society seeks an Advisor for Governance & Compliance to oversee policy management and compliance functions. The role involves data management, policy development, and ensuring adherence to regulations. The ideal candidate possesses strong interpersonal and communication skills, a relevant degree, and experience in compliance software.

Qualifications

• 2 years experience in Policy and Procedure management.
• Ability to manage highly sensitive information with professionalism.
• Knowledge of CARF and compliance standards is an asset.

Responsibilities

• Manage policy and procedure management system.
• Ensure compliance with privacy policy and handling of sensitive information.
• Collaborate with management for policy revisions and training.

Skills

Interpersonal skills

Communication skills

Problem-solving abilities

Attention to detail

Data management

Education

Post-secondary degree or diploma in Office Administration, Public Policy or related field

Tools

MS Teams

SharePoint

MS Excel

MS Word

PowerPoint

Job description

Job Title: Advisor, Governance & Compliance

Job Classification: Exempt
Department: Administration

Status:Regular, Full Time (37.5 hours weekly)
Schedule: Monday - Friday (evenings and weekends as required) Start Date: July 14, 2025 Date Posted: May 30, 2025 Closing Date: Open until filled Salary: This position starts at $70,000 per year and increases to $96,000 per year, over a 10- year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.
PURPOSE OF THE JOB: The Advisor reports to the Senior Advisor to the CEO, Governance & Compliance for day-to-day operational needs in policy management, privacy program and overarching governance and compliance for the Society. 1.0 DUTIES & RESPONSIBILITIES: 1.1 Policies & Procedure Management

• Set up, manage & maintain Policy and Procedure Management system (Policy Pro & SharePoint);
• Data Management/Data Entry – Enter data into policy management system, updates, SharePoint;
• Modify and develop comprehensive and clear policies in collaboration with management and subject matter experts, while incorporating industry best practices and legal requirements;
• Facilitate communication between management, and employees, ensuring that equilibrium of knowledge, regarding policies;
• Research and integrate best practices and legal regulations (i.e. government, sector);
• Recommend new policies, revisions based on best practices and legal regulations;
• Recommend system for improving internal processes & efficiencies related to the role;
• Data entry for policies that require training on Knowbe4;
• Upload & launch designated policies to training site for employee sign off (Knowbe4);
• Coordinate with related management team members to assist setting up training & communication plan;
• Support management to ensure compliance (sign-off) of policies & training on KnowBe4– including support running reports for the owner of the policy campaign – may require ongoing communications;
• Work with managers conducting training campaigns to ensure appropriate policies and procedures are available on KnowBe4;
• Assist in coordination of quarterly and annual policy review;
• Assist in ensuring that policies are in compliance with CARF standards;
• Prepare memos to Executive team and/or Board of Directors for policy approvals and ensure all deadlines for submission are met;
• Create and maintain procedure manual on SharePoint with clear & streamline processes for policy & procedure management;
• SharePoint site management for all the relevant documents/materials;
• Answering queries as the go-to resource for any questions or concerns related to policy and procedure development, creation, data management, and provide guidance to employees and management;
• Ownership of the over-arching organizational compliance and governance calendar – directing and coordinating internal and external resources as required;
• Optimize the scheduling of compliance and governance activities across the organization in consideration of ongoing operational activities;
• Develop and maintain clear and clean materials for all staff specific to compliance and governance.

1.2 Privacy Officer:

• The Privacy Officer is responsible for ensuring compliance with DIVERSEcity’s Privacy Policy;
• Developing, implementing, and maintaining the Organization’s Access to Information and Privacy Program;
• Investigating and responding to privacy complaints and suspected privacy breaches;
• Assisting personnel with the completion of privacy impact assessments and audits;
• Providing privacy training to personnel;
• Recommending remedial action in response to a breach of this policy;
• Seeking legal advice as necessary;
• Representing the Organization before the Office of the Information and Privacy Commissioner (OIPC);
• Providing advisory services to personnel;
• Other duties as required.

2.0 QUALIFICATIONS:

• Post-secondary degree or diploma in Office Administration, Public Policy or related field;
• 2 years experience with Policy and Procedure management including compliance software;
• Exceptional interpersonal skills, an articulate communicator, a positive team-player, time management skills;
• Ability to handle highly sensitive and confidential information;
• Exceptional written and spoken English communication skills, attention to detail, analytical acumen and problem-solving abilities;
• Strong technical skills in MS Teams, MS Excel, MS Word, Outlook, PowerPoint, MS Forms, SharePoint and database management;
• Knowledge of CARF and/or other accreditation bodies is an asset;
• Ability to work with minimal supervision, meet deadlines and work collaboratively with other team members as required;
• Proven organizational, facilitation, minute taking and time management skills;
• Ability to take initiative and problem solve;
• Ability maintain focus on multiple deadlines in a time-pressured environment;
• Always exercise professionalism when representing the Society at events, in meetings and social media;
• Valid class 5 driver’s license and access to a vehicle on meeting and event days.

A criminal record check is required as a part of this process.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.
ADDITIONAL INFORMATION:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our People & Culture department at ([e-mail]). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 46 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.