Advisor, Continuous Improvement

Fonction publique de l'Ontario; Toronto; On-site; CAD 59,000 - 70,000; Full time

Job summary

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking an Advisor, Continuous Improvement, to lead Lean and process improvement initiatives. You will work across teams to apply Lean/DMAIC methods, identify opportunities, and implement improvements that enhance service delivery and performance.

Reporting to the Manager, Innovation & Continuous Improvement, you will build collaboration with stakeholders, develop implementation plans, and promote Lean culture across the organization to

Qualifications

• Lean certification at Green Belt or Yellow Belt level with applied experience.
• Education in Business Analysis, Analytics, Economics, or Business Administration, or equivalent.
• Minimum of three years in process improvement and analysis (mapping, BPMN, workflows).
• Strong analytical and critical-thinking skills for evidence-based decisions.
• Knowledge of BABOK methodologies and business analysis practices.
• Strong collaboration, facilitation and stakeholder engagement skills.
• Excellent written and verbal communication; able to present analyses clearly.
• Eligibility to work in Canada and ability to pass a criminal background check.

Responsibilities

• Lead small-scale Lean initiatives and support larger-scale process improvements.
• Collaborate with stakeholders to analyze current processes and design improved ones.
• Develop and deliver training and resources to promote Lean practices.
• Prepare presentations and materials communicating findings and recommendations.

Skills

Lean certification

BABOK knowledge

Process analysis

Stakeholder engagement

Analytical thinking

Communication skills

Education

Business Analysis or related field

Analytics

Economics

Business Administration

Tools

BPMN

Job description

Alcohol and Gaming Commission of Ontario

Toronto

Apply By: Wednesday, September 16, 2026 11:59 pm EDT

Job term: 1 Temporary (up to 12 months), Full-Time

Job code: AGCO/08 - AGCO/08

$43.04 - $50.65 Per hour

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario's vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

At the AGCO, collaboration, diverse perspectives, and continuous improvement drive how we work. The Innovation & Continuous Improvement team within the Business Optimization & Insights branch supports this vision by advancing Lean practices, innovation, and evidence-based improvements that strengthen programs, services, and organizational performance.

The Innovation & Continuous Improvement team is seeking an Advisor, Continuous Improvement, to lead small-scale and support medium- to large-scale process and policy improvement initiatives. Reporting to the Manager, Innovation & Continuous Improvement, you will apply Lean and continuous improvement methodologies to identify efficiencies, improve service delivery, measure outcomes, and support sustainable organizational change.

As a trusted advisor and change champion, you will work across teams to evaluate processes, propose integrated solutions, reduce operational burden, optimize delivery and embed continuous improvement practices. This is an opportunity to help shape a more agile, efficient, and future-ready AGCO that delivers strong regulatory outcomes and value to Ontarians.

About the job

What You Will Do:

• Lead and Support Lean and Process Improvement Initiatives
  • Lead the delivery of small-scale and support the delivery of medium- to large-scale business process, procedure, and policy improvement projects using Lean and DMAIC methodology.
  • Support the identification and scoping of impactful process improvement initiatives / opportunities relevant to current and developing strategic and operational priorities.
  • Support the definition of project objectives, scope, and success measures; identify value and improvement opportunities; contribute to root-cause and risk analyses; and help develop actionable implementation plans.
  • Analyze quantitative and qualitative information to support evidence-based recommendations that improve operational efficiency, service quality, and innovation.
• Collaboration, Stakeholder Engagement and Communication
  • Establish collaborative relationships with stakeholders across the AGCO to support continuous improvement activities.
  • Facilitate consultations and workshops to analyze current state, identify pain points, validate findings, build consensus, and support the design of improved processes.
  • Prepare and deliver clear, well-organized presentations and materials, including communicating sensitive or difficult information tactfully.
• Build Lean Capability and Support Delivery
  • Support the promotion of Lean and continuous improvement knowledge and practices across the organization by developing and/or delivering training, tools, resources, capability-building activities, and project support.
  • Collaborate with relevant stakeholders to support the planning and implementation of continuous improvement initiatives and help ensure Lean principles are reflected in delivery.

What you bring to the team

You Have:

• Lean certification at the Green Belt or Yellow Belt level, with demonstrated application of Lean, Six Sigma, and Kaizen methodologies in complex organizational environments.
• Professional education in Business Analysis, Analytics, Economics, Business Administration, or a related field, or equivalent professional experience that demonstrates strong analytical, critical-thinking, and problem-solving capability.
• Minimum of three (3) years of experience in process improvement and analysis, including process mapping, workflow analysis, re-engineering, Business Process Modeling Notation (BPMN).
• Advanced analytical and critical-thinking skills, with the ability to critically evaluate information from multiple sources, apply quantitative and qualitative methods, identify root causes, and develop sound recommendations to support evidence-based decision-making.
• Demonstrated knowledge of business analysis practices and the application of BABOK methodologies.
• Strong collaboration, facilitation, stakeholder engagement skills, including working collaboratively with diverse stakeholders at all organizational levels, designing and facilitating stakeholder workshops, and building consensus.
• Excellent written and verbal communication skills, with the ability to present analyses clearly, deliver effective presentations, and communicate sensitive information tactfully.
• Proven organizational and delivery skills, including the ability to manage concurrent priorities and meet time-sensitive deadlines in a changing environment.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario's Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [e-mail]. The subject line should read "Accommodation in Application - [Position Title]."