Advisor, Consumer Policy & Compliance

Ontario Energy Board; Toronto; On-site; CAD 110,000 - 131,000; Full time

Job summary

A regulatory agency in Toronto is hiring an Advisor for Consumer Policy & Compliance on a 12-month contract. The role involves ensuring regulated entities comply with legal requirements and conducting policy research and analysis. Candidates should have a university degree and experience in policy-related work. This role offers a salary between $110,685 and $130,235, reflecting a commitment to public value and consumer protection.

Qualifications

• 4 years’ experience in policy research, policy development, analysis, or related energy work.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Ability to engage with regulated entities and communicate updates to regulatory requirements.

Responsibilities

• Review and assess potential non-compliance by regulated entities.
• Support inspections as a subject matter expert.
• Analyze statistical data and emerging trends to support policy developments.

Skills

Policy research

Compliance analysis

Communication skills

Statistical analysis

Stakeholder engagement

Education

University degree in related discipline

Tools

Microsoft Office

Teams

Job description

Advisor, Consumer Policy & Compliance (12 - month contract)

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Advisor, Consumer Policy & Compliance (12 - month contract)

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Join to apply for the Advisor, Consumer Policy & Compliance (12 - month contract) role at Ontario Energy Board

Job ID : 780

Position Type : Union Temporary

Department : Consumer Policy & Compliance

Salary Grade : 8 ($110,685 - $130,235)

Job Posting Close Date : 07 / 31 / 2025

The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers three years running.

We are passionate about the energy sector and motivated to enable innovation. We are committed to the economic and social development of Ontario and work every single day to deliver public value to Ontarians. We are a diverse, driven, transparent and thoughtful team, and are accountable to each other, the sector, and the customers we serve.

We are the Ontario Energy Board .

Overview

This Department is responsible for developing policy through changes to codes and rules that support the OEB’s strategic goals, assessing regulated companies’ compliance with regulatory requirements with a focus on residential and small business consumer protection, including addressing complaints, liaising with regulated industry to identify areas of concern, and developing appropriate policy responses. The department also administers the Ontario Electricity Support Program (OESP) and the Low-income Energy Assistance Program – Emergency Financial Assistance (LEAP EFA).

Reporting to the Manager, the Advisor will ensure regulated entities are compliant with established legal and regulatory requirements, assist in the research and analysis to develop policy recommendations related to the natural gas and electricity sectors and act as a subject matter expert for internal and external stakeholders.

Responsibilities

• Review and assess potential non-compliance by regulated entities identified through customer complaints, industry enquiries, applications, or other means and provide recommendations on the next steps for identified non-compliance.
• Support inspections as a subject matter expert.
• Engage with regulated entities to communicate updates to regulatory requirements and promote a culture of compliance.
• Analyze statistical data and emerging trends to support policy developments / changes.
• Conduct research and analysis to support proposed policies and prepare presentations, reports, analysis, and other documentation for internal and / or external review.
• Organize and participate in working groups and stakeholder engagement sessions.
• Maintain a thorough understanding of OEB Decisions and Orders, Rules, Codes, Guidelines, and relevant legislative and regulatory provisions to effectively communicate and explain their implications to staff, senior management, regulated entities, and other stakeholders.
• Maintain professional knowledge and remain current in industry trends and issues.
• Support the administration of OESP and LEAP.

Qualifications

University degree in Business Administration, Public Policy / Administration, Political Science, or related discipline.

4 years’ experience in policy research, policy development, analysis, or related energy work.

Proficient knowledge in Microsoft Office (Word, Excel, PowerPoint), Teams

Pursuant to theAccessibility for Ontarians with Disabilities Act, the Ontario Energy Board will make reasonable efforts to provide accommodation to candidates with disabilities in the course of the recruitment process upon written request. We request that candidates seeking accommodation identify their particular accommodation needs as soon as possible in the job selection process. Questions concerning the availability of accommodation in the recruitment process may be forwarded by email to [e-mail] .

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